Video Insights

Finance

Understanding the World of Blockchain

For the next few years, blockchain will generate most interest in finance, logistics and large companies but, down the line, smaller and medium-sized enterprises will benefit.

Management

Keeping Business Relevant in the Digital Age

The ideal digital product manager has three core values: seeing the possibilities of digital transformation; helping people connect; and having self-discipline.

Teams

Leadership at Work: Hierarchy vs. Self-Managing Teams

Professor Matthias Spitzmuller explains that self-managing teams shine for organizations that need to keep pace with changing customer needs.

Diversity

How Does Social Class Affect the Workplace?

Socioeconomic status—income, education and occupation mixed with perceptions of rank based on these assets—is an underappreciated force in the workplace. It can also be a source of bias and discrimination.

Strategy

Why Don’t People Protect Their Online Privacy?

It’s a paradox: Most people say they are very concerned about their privacy online but few do anything about it.

Marketing

Why Customer Satisfaction is Critical

Firms may be wise to focus on meeting customer expectations rather than exceeding them.

The Emotional State of Workers in Canada
Leadership

The Emotional State of Workers in Canada

As we head toward the end of the third wave, leaders must give their teams a sense of progress

Two heads of people with opposite mindsets: clarity and chaos
Leadership

Why Your Brain Hates Uncertainty and How to Overcome It

Discover three strategies to build resilience at home and at work

Illustration of businessman with briefcase and piggy bank run away from taxes wolf.
Marketing

How a Simple Nudge Can Bring in Tax Dollars

Turns out companies can be artfully encouraged to do the right thing, just like the rest of us

Paul Calluzzo, Toller Family Fellow of Finance.
Finance

How Bad Actors Infect Mutual Fund Boards

Dual-employed directors may not have shareholders’ best interests in mind

Laura Rees, Assistant Professor of Organizational Behaviour.
Leadership

Why Emotions Belong at Work

Emotions are what make us human. Let’s learn how to use them for better decisions and honest workplace relations

Kathryn Brohman, associate professor and Distinguished Faculty Fellow of Information Systems at Smith School of Business.
Leadership

The Cost of Execution

The common barriers that are causing organizations to misdeliver on their strategy

Jean-Baptiste Litrico
Leadership

The Emergence of the Social Enterprise

The dilemma for non-profit leaders is how to diversify their organization’s sources of revenue while protecting its social mission

Shari Hughson, Director of the Master of Management Innovation & Entrepreneurship program at Smith.
Entrepreneurship

What makes a good entrepreneur/​intrapreneur?

The similarities and differences between these two types of innovators, and how to spot them within your organization

Ryan Riordan
Finance

What Exactly Is Sustainable Finance?

The ins and outs of the trend that's reshaping the financial industry, and why investors are paying attention to the environment

Stephen Thomas
Analytics-AI

In AI, There Are No Magical Unicorns

It takes a village to get artificial intelligence projects to the finish line. Prepare accordingly

Jana Raver
Entrepreneurship

Learning From Bounce-Back Entrepreneurs

For leaders of new ventures, adversity is just another lesson to absorb. “The second you start to frame things on the dark side, it inhibits future action”

Pamela Murphy
Teams

How to Control for Honesty

The challenge is to identify those who really want to be honest and those who only want to appear to be honest

Shari Hughson
Social Impact

What I Learned About Innovation From Seven Years in the Bush

Shari Hughson on our survival instinct and why Millennials are not the Problem Generation but the solution to our gravest challenges

Analytics-AI

How to Use Your Intuition Strategically

Knowing your intuition style is the first step to improving your decisions

Analytics-AI

The Maddening Puzzle of Multi-Channel Campaigns

Advertisers waste a lot of money by blindly assuming that cross-media interactions will always translate into sales gains. Here’s how they can solve that puzzle

Global

Going Global, With A Little Help from Your Competitors

By joining geographically-based industry clusters, small and medium-sized firms can access the “people and pipelines” necessary for international trade

Finance

The Gaping Hole in Canada's Labour Force

Bank of Canada's Poloz: Boosting numbers of youth, women, Indigenous people, Canadians with disabilities, and recent immigrants "a prize worth pursuing"

Analytics-AI

Nudging Sales into the AI Revolution

With the automation of many sales tasks, salespeople will need to focus on their own killer app - building relationships

Marketing

High-Growth Marketing: All Hands On Deck

For tech firms looking to scale at warp speed, marketers must get engineers and salespeople on the same page

Marketing

Willy Loman Doesn’t Live Here Anymore

Thanks to technology and more open-ended customer relationships, a career in sales has a whole new look

Global

In Space, a Third Culture Rules

How insights from behavioural economics can help solve thorny social issues

Management

On Pay Gaps, Biases, and Zero-Sum Thinking

Making good public policy is hard enough without having to deal with peoples’ behavioural tics

Marketing

B2B Marketing: Where Emotion Fits

“Organizations don’t buy products. People in organizations buy products”

Marketing

What I Wish I Had Known Then

“The story we’re looking for is a story of human behaviour”

Analytics-AI

Where Analytics End and Instincts Begin

Want to improve the consumer’s experience? You probably won’t find the answer in historical data

Strategy

Strategic Planning, Beyond Divvying Up Resources

How insights from behavioural economics can help solve thorny social issues

Marketing

Is Brand Management Regaining its Lustre?

Marketers are starting to win back the authority to deliver on their brands’ promise

Social Impact

Out of the Shadows

Aboriginal youth unemployment is twice the Canadian average. For one Toronto firm, this sorry statistic is a call to action

Entrepreneurship

The Art of the Pitch

You’ve got a boffo business idea. They’ve got the cash to invest. How will you convince them to pull the trigger?

Entrepreneurship

The Rise of the Entrepreneurial Class

The “great democratization of the start-up era” has arrived. What are you waiting for?

Strategy

Gotta Serve Somebody

Many boneheaded business strategies have one thing in common: they overlook the customer

Management

Honest Talk About Fraud

It’s not only “bad” or greedy people acting alone who are guilty of wrongdoing, and internal controls go only so far

Finance

Who Is Minding The Loans?

Changes in the corporate finance world are shaking up the banks’ role as senior lenders

Leadership

Living Dangerously in the Shadow of Ghomeshi

Organizations — in both their internal and externals worlds — can be hit by shrapnel from an employee’s private indiscretions. Here’s what they can do to limit the damage

Management

Building a Better Deviant

Sick of accepting mediocrity at work? Here are five safe ways to stand up for what you believe in

Finance

Forecast 2015: Adjusting to the New Normal

Consumers and manufacturers should use the temporary windfall of lower energy costs to pay down debt and invest in greater productivity

Finance

The Limits of Financial Regulation

David Dodge: American-style regulation is inefficient and pushing financial activity out of the banking system

Leadership

What Are My Values? Let Me Get Back to You

Holger Kluge on the big deal between Shoppers and Loblaw and the importance of a handshake

Global

Health System Reform, the Aussie Way

Australia parlayed political good fortune and heavy-duty collaboration into a national healthcare strategy. Canada, take note

Social Impact

Disability Insurance as Incentive

Women in Taiwan undergo hysterectomies at a much higher rate than those living in the rest of the world. It seems a well-meaning public insurance program may be responsible

Social Impact

Sustainability in the Energy Patch: Gaps and Burning Issues

“Even with our most vehement opponents, we generally agree with final outcomes,” says Suncor’s Peter MacConnachie. “Disagreement is more on timing or pace or sequence.”

Leadership

My Three Big Leadership Lessons

Writing The Science of Leadership left Julian Barling with some a-ha moments

Management

How Shiftwork Distorts Patient Care

In the last hour before they clock out, emergency department doctors see their patients less but order more tests. What are the lessons for hospitals?

Management

The Train of Decision-making Thought

Start with your gut instinct and then test it with this rigorous analytical process

Strategy

Tapping Technology’s Hidden Value

It can take 15 years for technological solutions to be enacted. Firms can get on the fast track by co-creating value with their customers and competitors

Management

Putting a Number on Efficient Healthcare

The role of technology and physician behaviour get a closer look

Marketing

How to Build the Follow-Me-Anywhere Brand

In today’s marketing world, brand authenticity involves a brave leap of faith to connect to a social purpose

Social Impact

The Dark Side of Social Enterprises

We want to feel warm and fuzzy about do-gooder start-ups. But what impact do they really have? And what unintended consequences do they trigger?

Management

What Does Quality Healthcare Mean?

Bending the healthcare cost curve in the U.S. — and Canada — will require tough decisions on how to define and measure quality healthcare

Leadership

The Perils of Taking, and Giving, Credit

Eagerly sought and often fiercely contested, credit for an idea or great work is valuable currency in modern organizations. Here's how to cash in without doing collateral damage

Leadership

The Benefits of Two-Headed Leadership

A co-CEO arrangement can mean better governance and built-in coaching, says Scotiabank's Mike Durland

Finance

Global Banking's Bumpy Road

Scotiabank’s Mike Durland on the prospects for greater regulation of world financial markets and the challenges facing financial innovators

Career Success

The Power of Positive Leadership

At Convocation '13, Scotiabank's Mike Durland channels Iron Man and Martin Luther King Jr.

Leadership

Why Are We Strangely Blind to Our Own Ethical Lapses?

Thinking about multiple options at a time leads to more reflective and more moral thought: Max Bazerman

Social Impact

The Morality of Food and the People Who Eat It

What goes on in your head while you watch someone bite into an organic apple?