Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

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Currently Public Policy Chair at Massey College, University of Toronto, Tom has been Executive Director of the CRB Foundation in Montreal and the Historica Foundation in Toronto. As well, he is a longstanding board member of the Harmony Foundation, which specializes in environmental education.  He was Senior Policy Advisor and Principal Secretary to Prime Minister Pierre Trudeau.  In 1984, he went to Harvard University as a Fellow of the Institute of Politics at the Kennedy School of Government, and was subsequently appointed visiting Mackenzie King Chair of Canadian Studies.  He is also a former Chair of the Centre for the Study of Democracy, School of Policy Studies and Queen’s University.  In 2002, he was appointed Officer of the Order of Canada in recognition of his achievements in heritage education, civics and citizenship.

CvB & Associates was founded by Christopher von Baeyer, who began his research and professional practice over 35 years ago as an undergraduate at Harvard University. He has since developed an international reputation as a thought leader and expert practitioner in the field of Leadership Presence. Currently based in Toronto, he has designed and delivered arts-based programming in leadership and professional communication for hundreds of clients across North America, Europe, the Middle East, and Asia, including BASF, Dolby, Duke Corporate Education, Rogers Communication, Enbridge, Société Générale, Deloitte & Touche, Boston Consulting Group, the Canadian government and the Hearst Corporation. He has served as a consultant and contributing partner to the Queen's/Smith Professional Development faculty for over 15 years.

Over the course of his career, he has coached thousands of men and women in the art of leadership presence, emotional intelligence, interpersonal communication, Shakespeare, and voice. As a founding principal at The Ariel Group, the industry-leading international corporate training skills firm from Boston, he served as VP of Client Solutions where he managed the company’s highest revenue-generating clients for over 10 years. He has taught at the Harvard Business School, Emerson College, Boston College, the Kellogg Graduate School of Management in Chicago and the Columbia University Senior Executive Program in New York. He has served on the faculty and Advisory Board for Leadership Development at the Banff Centre in Alberta, as well as the board of the Centre for Playback Theatre in New York. In 2014 he returned from a two-year work sabbatical travelling and living between Hong Kong, Shanghai, Bangkok, Bali Province, Indonesia and Berlin, Germany.

Chris is deeply committed to employing the arts as a creative tool for promoting dialogue on issues of social and civic concern. He recently completed an intensive training with Al Gore to become certified as a member of the Climate Reality Leaderships Corps. For 10 years he served as the Artistic Director for Toronto Playback Theatre, which he founded with the mission of providing improvisational and audience-interactive theatre for diverse communities in the Toronto area. He currently serves as Chairman of the Board of the Dharma Centre of Canada, one of the oldest meditation centres in North America. He holds a BA in English and American literature from Harvard University and an M.A. in Theatre Arts and Vocal Communication from Lesley University Graduate School. He currently resides in Toronto and is the proud father of a university-aged son.

An authority on social and economic policy issues, Keith Banting is the author of Poverty, Politics and Policy and The Welfare State and Canadian Federalism. He is an editor and co-author of another dozen books dealing with public policy, including most recently Federalism and Health Policy: A Comparative Perspective on Multi-Level Governance.   He currently holds the Queen’s Research Chair in Public Policy.  Professor Banting served as Director of the School of Policy Studies from 1993 to 2003. Prior to that appointment, he served as Associate Dean of Graduate Studies and Research at Queen’s University.  In 1983-85, he was a Research Coordinator for the Royal Commission on the Economic Union and Development Prospects for Canada.  In 1986-92, he was a member of the Social Sciences and Humanities Research Council, and in 1990 was elected vice-president of the Council.  In 2005, Dr. Banting was invested as a member of the Order of Canada.

Julian is the author of The Science of Leadership: Lessons From Research for Organizational Leaders, which was published by Oxford University Press (New York) in January, 2014. His research interests focus on the nature and development of transformational leadership and employee well-being, and he is also the author of well over 200 research articles and book chapters, and the author or editor of several books, including Employment, Stress and Family Functioning (1990, Wiley & Sons); The Union and Its Members: A Psychological Approach (1992, Oxford University Press); Changing Employment Relations: Behavioral and Social Perspectives (1995, American Psychological Association); Young Workers (1999, American Psychological Association); and The Psychology of Workplace Safety (2004, American Psychological Association). He is also co-editor of the Handbook of Workplace Violence (2006, SAGE Publications), and senior editor of both the Handbook of Work Stress (2005), Handbook of Organizational Behaviour (2008), all published by SAGE, The Psychology of Green Organizations (2015) and Work and Sleep: Research Insights for the Workplace (2016), both published by Oxford University Press).

Julian was formerly the editor of the American Psychological Association's Journal of Occupational Health Psychology, served as the chair of the American Psychological Association's Task Force on Workplace Violence in 2001-2, and was the chairperson of the Advisory Council on Occupational Health and Safety to the Ontario Minister of Labour from 1989-1991.

Julian is a Fellow for the Royal Society of Canada, the Society of Industrial and Organizational Psychology, the European Academy of Occupational Health Psychology, the Association for Psychological Science, and the Canadian Psychological Association. Julian was the recipient in 2016 of the Distinguished Contributions to Industrial and Organizational Psychology by the C-SIOP Division of the Canadian Psychological Association.

Julian was named one of the 2020 recipients of the Distinguished University Professor designation, Queen’s University’s highest research-related honour. MacLean's magazine named Julian as one of Queen's University's most popular professors in 1996. Julian received the National Post's "Leaders in Business Education" award in 2001 and Queen's University's Award for Excellence in Graduate Student Supervision in 2008.

Julian received his Ph.D in 1979 from the University of the Witwatersrand, in Johannesburg, South Africa, where he subsequently taught in the Psychology Department. He joined Queen's University in 1984, initially teaching in the Department of Psychology. Julian moved to the School of Business in 1994; and served as the Associate Dean with responsibility for the Ph.D, M.Sc and Research programs in the School of Business from 1997-2011.

Peggy Baumgartner has dedicated her life to teaching and coaching excellence. As Third Factor’s Director of Training, she works extensively with the most senior level of organizations, including CEOs and their executive teams. In addition to her corporate work, Peggy works to prepare Olympic athletes for competition. For the past three Olympic cycles, she has led sessions for the Women’s Hockey team heading into the Games, an experience Hayley Wickenheiser described as “the most stressful part of the entire quadrennial." Finally, Peggy is a key enabler of coaching at Right To Play, a Canadian not-for-profit advancing peace and development goals through play, where she has led the adaptation of the Coaching for High Performance program to meet the needs of 15,000 volunteer coaches, and travelled to Rwanda to lead the roll-out.

Christina is a Human Resources professional with over 15 years of experience in both in the private and public sectors. As Vice-President of Human Resources for a manufacturing company with clients around the globe, Christina provided strategic advice on how to optimize and grow business in foreign countries. In the public sector, she has helped organizations to capitalize on increasing diversity based on the changing demographics of Canada's workforce and how to adapt all HR processes to support and engage cross-cultural talent.

In addition to the cultural matters, she has worked with executives and leaders across various industries to help them expand their leadership strengths, elicit staff engagement and foster high-performance teams. As part of this work, she's been actively sought after to support troubled groups and individuals who are underperforming or causing problems as the results of interpersonal conflict.

Christina previously taught for the University of Saskatchewan Edwards School of Business, and she now teaches cross-cultural management for Queen's University Faculty of Law, as well as the Queen's Executive Education.

Christina has an undergraduate degree in commerce, and two graduate degrees in international business focused on leadership and organizational strategy. For her Master's thesis, Christina conducted primary research into what types of organizational efforts would make a difference in engaging employees from various cultures in higher degrees of organizational commitment. This research was focused on healthcare, where Christina has spent the majority of her career.

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A native of Kingston and a graduate of the Royal Military College of Canada, Dr. Bill Blake spent six years in a variety of leadership positions in the Canadian Navy prior to entering the University of Western Ontario where he completed an MBA and a Ph.D. in business.

Dr. Blake joined Smith School of Business in 2001. In 2002 he was appointed Associate Dean, MBA Programs, and served in that capacity for 6 years. During that time, the Accelerated MBA and Executive MBA Americas (a Queen's-Cornell partnership) were launched and the Full-time MBA was named #1 in the world outside the U.S.A by BusinessWeek in three successive biannual rankings.

Dr. Blake's research and teaching have focused on characteristics of effective leaders and the relationship between cultural adaptability and international effectiveness. He has been actively involved in consulting and executive development and he has delivered programs in leadership, cross-cultural management and human resource management nationally and internationally.

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A world in which technology enables businesses to prosper, employees to thrive, and a culture for driving results to flourish is the vision behind Kathryn Brohman’s thought leadership in sustainable execution.

An Associate professor at Smith School of Business, Queen’s University, Kathryn has co-authored several books that focus on how today’s organizations can navigate business practices to drive short-term results without compromising long-term success. Her most recent book entitled SHIFT: A New Mindset for Sustainable Execution presents results from her work with over 750+ organizations that helped translate strategy into action. The book provides a pragmatic approach to identifying salient execution barriers, filling gaps to stabilize an execution backbone, and removing distractions to seamlessly adapt to change.

Since arriving at Queen’s University in 2003, Kathryn has pioneered programs in Strategy Execution and Digital Transformation across MBA and executive programs. She has worked with hundreds of organizations in North America to translate strategy into action. Kathryn has received multiple funding grants from the Social Sciences and Humanities Research Council (SSHRC) as well as the Ontario Research Foundation and published her work in premier journals including MIS Quarterly, Decision Sciences, Harvard Business Review, MIS Quarterly Executive, and Communications of the ACM.



In her role as Executive Vice Chairman, Ann Cairns represents Mastercard around the world, focusing on inclusion, diversity and innovation. She plays the important role of senior ambassador and executive leader and sits as part of the company’s global management committee. Prior to her current appointment, Ann was President of International Markets responsible for the management of all Mastercard customer-related activities in over 200 countries.

Ann brings more than 20 years’ experience working in senior management positions across Europe and the U.S. Prior to joining Mastercard in 2011, Ann was head of the Financial Services Group with Alvarez & Marsal, CEO of Transaction Banking at ABN- AMRO and held senior positions at Citigroup.

Ann is currently chair of ICE Clear Europe, owned by the Fortune 500 company Intercontinental Exchange (ICE). She is also global co-chair of the 30% Club, the chair of the Financial Alliance for Women and serves as a member of the UK government’s AI Council and the IBDE advisory board. She has a Pure Mathematics degree and honorary doctorate from Sheffield University and a M.Sc. with research into medical statistics and honorary doctorate from Newcastle University.

As a Queen’s alumni with over 25 years leading strategy, marketing and sales performance analytics, Michael works with participants on how to drive sales productivity. His management experience spans technology-driven industries in Canada, the United States, Europe and Asia. Michael led Sales Optimization and large-scale value creation projects for Bell Canada and headed Global Marketing for CGI, where he led the transformation of marketing and sales support functions on a global scale. He has an MBA from the Ivey School of Business, Western University, an Honours B.A. in Economics from Queen’s and a Diploma in International Business from the Stockholm School of Economics.

Barry Cross is an expert and thought leader in innovation, execution and operations strategy. He joined Smith School of Business after nearly 20 years in the automotive and manufacturing sectors with Magna, Autosystems and DuPont, where he led many key strategic initiatives, including nearly 30 program launches in North America, Asia, Latin America and Europe.

Barry speaks and consults widely in the areas of Lean, Innovation, Strategy, Projects and Execution, enabling organizations to create sustainable value for their customers.  He is the bestselling author of three books, including Simple: Killing Complexity for a Lean and Agile Organization, and several Most Read articles.

Shai Dubey teaches courses in negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship.

Shai earned his Bachelor's Degree from the University of Toronto and his Law Degree from Queen's University. Shai is also a graduate of the aviation Flight Technology Program at Seneca College. 

After graduating from Seneca College in 1984, he began his working career as a commercial pilot. In 1985 he founded and ran both an executive aircraft charter company and a flight training school based in Toronto. After selling this company, Shai worked as an aviation consultant providing strategic and regulatory advice to Canadian and foreign clients. He practiced law on Bay Street and then ran a global company prior to joining Queen’s.

Cyndie is one of Canada’s leading experts on coaching. As the former Vice President of Research and Development for the Coaching Association of Canada, and Director of the National Coaching Certification Program, Cyndie has dramatically impacted the way that millions of coaches are educated across the country.

Like many great coaches, Cyndie’s journey started as a player, competing in water polo on the National and World stage before moving behind the bench to coach Canada’s Jr. National Team. Cyndie is revered in the world of elite training in the coaching community. Rated as one of the top National Coaching Certification Program Master Trainers out of more than 7,000 trainers in the country, Cyndie raises the bar at every session.

Dr. Gagnon is an expert on capital markets and risk-management. He holds a Ph.D. in Finance from the University of Toronto, a M.Sc. in Finance and a Bachelor's degree in Business Administration from the Université de Sherbrooke. Dr. Gagnon's research is published in leading academic journals including the Journal of Financial Economics and the Journal of Financial and Quantitative Analysis.

Dr. Gagnon is a seasoned practitioner who oversaw the bank's global interest rate derivatives exposures and developed risk-management methodologies and policies during his stint in senior management at the Royal Bank of Canada. He consults for a number of organizations in the finance and the non-finance sectors and is actively involved in executive development both in Canada and abroad. Professor Gagnon has been quoted extensively in the Globe and Mail, National Post and Toronto Star and featured on national television and radio programs including BNN, CBC' The National, CBC' Newsworld, CTV's Canada AM, CBC's Ontario Morning, TVO's The Agenda, TFO, RDI, CBC's National Radio Syndication, and CBC Radio-Canada. His recent editorial in the National Post, "Fees and Leverage", explains the origins of the credit crisis and provides a five-point plan to reform the financial system.

An exceptional workshop facilitator and trainer, Karyn Garossino has considerable experience in coaching for challenging situations. Her resilience, poise and skill under pressure were built from the ground up. Karyn first learned these skills as an athlete then deepened her theoretical understanding of them through academic study in Psychology and Education. Karyn excelled in the intense world of high performance sport as a competitive figure skater. Her career spanned ten years of international competition, including five world championships and culminated as a 1988 Olympian and Canadian champion in 1989. Her experience as a national level coach, executive coach and now trainer, focuses on application – helping others deal with challenges that require skill and poise under pressure while still getting results.

As President and CEO of APA Solutions, a human capital consulting firm, Joan has made it her mission to bridge the communication gap between leadership and the people they employ by disrupting human capital norms. She has successfully applied the data and research from her three decades in the recruiting space to defy traditional beliefs as it relates to the mindset of the workforce. For the past five years Joan has pursued further education in neuroscience, and through recent advancements in this field, can validate that everyone has access to the development of new ways of thinking. As part of the neuroleadership team at APA, Joan has utilized her knowledge to unpack how this innovative brain-based methodology helps leaders, teams, and organizations benefit from self-awareness.

As a result, companies that are bold enough to use math and science to align their people strategy to their business goals have successfully experienced exponential revenue growth, retention, and engagement rates. This science puts the "BEST" in places to work.

Joan received a brain-based certification from the NeuroLeadership Institute and completed the Women's Leadership Development Program at the University of Pennsylvania's Wharton School of Business. She is a graduate and former president of the University of Buffalo Center for Entrepreneurial Leadership Alumni Association, and remains an active member of the UB community. She also received a 2015 Woman of Influence award, issued by Buffalo Business First, which honors female entrepreneurs who have grown their businesses by making outstanding contributions to society.

Jay Handelman is Associate Dean of Research, Director of the MSc and PhD programs, and Associate Professor of Marketing at Smith School of Business. He has also served as Director of the Centre for Responsible Leadership.  He has conducted extensive research into the ways in which marketers integrate emotional, cultural and social responsibility dimensions into their traditional marketing strategies, and the ways in which these strategies benefit the organization.  He is also an expert on consumer activism and boycotts. His research has been published in several academic journals, including the Journal of Marketing, the Journal of Retailing and the Journal of Business Research.

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Chantal Hébert is a national affairs columnist with The Toronto Star and a guest columnist for Le Devoir. She is also a regular contributor to the weekly “At Issue” panel on the CBC’s National News. Ms. Hébert served as parliamentary bureau chief for La Presse and Le Devoir in Ottawa, and as a political reporter for Radio-Canada. She is a Fellow of the Asia-Pacific Foundation, the 2005 recipient of APEX’s Public Service Award, and the 2006 recipient of the Hyman Solomon award for excellence in journalism and public policy.

Dane Jensen is an expert on strategy and leadership, and a furious cross-pollinator between the podium and boardroom. As Third Factor’s CEO, he advises other CEOs and Senior Leaders in both sport and business.

Dane’s extensive global experience includes work across 23 countries on six continents. He is an instructor in the MBA, EMBA and Executive Education programs at Smith School of Business, and has worked with Fortune 100 companies in industries from financial services to industrial manufacturing, and with CEOs and front-line managers. Dane’s unique ability to simultaneously educate and excite has resulted in equipping thousands of people with the clarity and skills necessary to move beyond what they thought they could do and execute winning strategies.

In addition to his corporate work, Dane works to enhance the competitiveness of Canadian athletes in international competition, working extensively with the Canadian Paralympic Committee and Canadian Sport Institute Ontario. Dane also leads the relationship with Right To Play by supporting the development of over 15,000 managers and volunteer coaches.

Prior to joining Third Factor, Dane worked as a management consultant at Monitor Group—a renowned strategy consulting firm that is now part of Deloitte. At Monitor, he moved from Consultant to Associate Partner in the shortest timeframe in firm history. He holds a Bachelor of Commerce from Smith School of Business.

Peter Jensen is the author of The Inside Edge, Ignite The Third Factor and Thriving in a 24/7 World, the founder of Third Factor, and a longstanding instructor at Smith School of Business at Queen's University. A dynamic speaker with a Ph.D. in Sport Psychology, Peter has attended 9 Olympic Games as a member of the Canadian team and helped over 70 athletes medal. With the world of Olympic sport as a laboratory, he has developed a deep understanding of what it takes to be a successful leader of high performers. Peter is a renowned innovator—bringing coaching and personal high performance to corporations worldwide. As a teacher, Peter has the power to invigorate audiences through his compelling use of humour, personal experiences and concrete, actionable content.

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Professor Litrico’s research examines how organizations and industries respond to changing societal demands. His research interests include the diffusion of new organizational forms, institutional change, and social innovation. He is a member of the Editorial Board of Strategic Organization, and his research has appeared in leading management journals including Academy of Management Journal, Organization Studies, Human Relations, Journal of Organizational Behavior, and Journal of Business Ethics. He has received research and teaching awards including the Smith New Researcher Achievement Award, the Desautels Excellence in Teaching Award, and several competitive research grants.

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As Assistant Professor, HEC Montreal, specialized in salesforce effectiveness, Bruno brings academic and industry sales management experience to his work with participants on fostering a successful sales culture. Author of several management journal articles, Bruno has a Ph.D., Marketing from Université Grenoble Alpes, an MBA, Management/ Marketing from Université Laval and a B.Sc., Exercise Science from Concordia University.

Daniel Monehin heads Resolut Consulting, a global leadership development firm headquartered in Toronto, Canada, with associate consultants located around the world.

Over the course of his nearly 30-year career, Daniel held various leadership roles in diverse businesses including global firms across wide-ranging industries - banking, professional services, manufacturing & distribution, computer hardware and financial technology. As a global executive, he championed hands-on and transformational leadership in Fortune 500 and S&P 100 companies.

In his last role at Mastercard Inc., Daniel led enterprise-wide businesses as Executive Vice President (EVP), overseeing Remittances and Financial Inclusion across over 210 countries and territories. There, he drove the global adoption of digital technology that opened new markets, generated growth and transformed key aspects of economies around the world by addressing multi-million-dollar opportunities. Before that, he established and rapidly grew new businesses across 45+ countries in the Middle East & Africa Region as EVP/Division President and prior to that, he was the Chief Financial Officer of Mastercard Canada.

Daniel received a Master of Business Administration (MBA) degree from Queen's University, Canada, and a Bachelor of Science (Honors) degree in Accounting from the University of Lagos, Nigeria. He is a Fellow of the Chartered Professional Accountants of Canada (FCPA, FCMA), a U.S. Certified Public Accountant (CPA), and a Fellow of the Institute of Chartered Accountants of Nigeria (FCA). He is on track to graduate from a 5-year doctorate degree program this year at the University of Manchester, U.K.

His doctorate study in Crisis Leadership is currently being adapted into a book for organizational decision makers and will be published this year.

Daniel serves on an advisory committee of the International Federation of Accountants (IFAC) in New York. The IFAC is the largest global accounting body, representing approximately 3 million certified accountants in over 130 countries.

John Moore is an experienced and award-winning executive educator who is highly regarded in the accounting profession. He has conducted executive development seminars on financial tools for senior managers at Alcan, BMW, DuPont, Canon, Mitel, Shoppers Drug Mart, New Brunswick Power Corporation, Mountain Equipment Co-op, and Canada Post. He also works with members of senior management teams to integrate financial accounting concepts into strategic planning.  He is a 17-time winner of the MBA Teaching Excellence Award from Smith School of Business; a recipient of the Silver Medal from CMA Canada; Fellow of the Society of Management Accountants of Canada; and the author of five accounting textbooks, including a study guide for students preparing for the CA designation.

Salman is an Associate Professor of Management Information Systems at Smith School of Business.  He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Smith's Executive MBA and Full-time MBA programs and former Executive Director of Queen's Executive Education. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy.  He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.

Elspeth Murray has served as the Associate Dean - MBA and Masters Programs since 2012, and has been a professor of Strategy and Entrepreneurship at Smith School of Business since 1996. She also holds the CIBC Fellowship in Entrepreneurship, and founded Smith's Centre for Business Venturing. Prior to joining Smith, she worked in industry for 7 years for several firms including IBM, and Canadian Tire. As an integral part of her work in the strategy and new venture fields, Dr. Murray specializes in the management of change. In 2002, she co-authored a best-selling book, Fast Forward: Organizational Change in 100 Days, Oxford University Press, with Dr. Peter Richardson. She has recently co-developed (with Dr. David Saunders) the Analytics Climate Assessment Tool (ACAT), which is used to assess organizations technological capacity, skill sets, and analytics culture. Current research is focused on best practices in leading and managing change to create an analytics culture.

Dr. Murray teaches on many MBA and Executive Education programs, and consults widely with a diversity of firms including BMW, Detour Gold, Wawanesa Insurance, Versacold Logistics and the Auditor General for Canada. She serves as a Director for several firms and is an advisor to several start-ups and CEO's. Dr. Murray received an undergraduate degree in computer science and mathematics, and an MBA, both from Queen's University. Her doctorate in Strategy and Management Information Systems was completed at the Richard Ivey School of Business.

Nik Nanos is a Canadian public opinion pollster and an expert on image research and crisis communications management. In 1987 Nanos founded SES Research while he was a student at Queen's University. The company is now known as Nanos Research, a market and public opinion research firm with clients across North America. In the 2006 federal election, Nanos predicted the results to within one tenth of one percentage point for the four major parties - a record in Canadian polling history. His company is the official pollster for CTV News. In 2008, Nanos was appointed an associate professor in the Canadian studies program at the State University of New York at Buffalo. He is a graduate of the Queen’s Executive MBA program.

Erikson Neilans received his doctorate degree in Behavioral Neuroscience from the University at Buffalo, SUNY. He specialized in sensory perception and the impact on decision-making. Currently, he is researching and providing his expertise in neuroscience to the organizational development of human capital. He is also an expert in both psychophysical and neurophysiological techniques, which have been used to study perception as well as consumer response to various marketing techniques.

Erikson is published in numerous peer-reviewed scholarly journals including PLoS One and the Journal of Comparative Psychology. At the 2013 Acoustical Society of America in Montreal, Canada he was awarded the Best Student Paper Award for his work and has also been fortunate to receive numerous awards including the UB College of Arts and Sciences Dissertation Fellowship, the UB Psychology Department Bugelski Dissertation Award, the Mark Diamond Research Foundation Award, as well as the UB Graduate School's Excellence in Teaching Award while at the University at Buffalo, SUNY. During his tenure at the University at Buffalo, SUNY, he also organized and lead his fellow graduate students in a business competition in which they were two-year winners for the Panasci Technology Entrepreneurial Competition (2012-2013).

Melissa brings 20+ years of experience in senior strategic roles including leadership coach, strategy and innovation advisor, head of training and development, and COO of Doblin, Deloitte’s global design and innovation practice. She teaches Leading Corporate Innovation in Queen’s Masters of Management Innovation and Entrepreneurship program and delivers interactive workshops, training, keynotes and coaching to corporate, government and non-profit leaders.

Dr. Raver is an Associate Professor and E. Marie Shantz Faculty Fellow in Organizational Behaviour at Smith School of Business, and is also cross-appointed to the Department of Psychology. She is an authority on interpersonal relations and group processes at work, with a specific emphasis upon the ways in which employees support each other and build high-performance environments (e.g., helping, promoting learning) versus engage in counterproductive actions that undermine each other (e.g., harassment, bullying, relationship conflicts).

Professor Raver's scholarship in this area has been internationally recognized through best paper awards from the Academy of Management and from the International Association of Conflict Management (IACM), and her work on these topics has been published in prestigious outlets including the Academy of Management Journal and the Academy of Management Review. A second area of Professor Raver's expertise pertains to workplace diversity and cultural differences, where her current focus is on the integration of diverse or dissimilar employees into work groups and organizations. Her work has also included cross-cultural investigations of conflict processes and societal control systems. Her scholarship in this domain has also earned awards, including the Outstanding Article Award from IACM, and has been published in the Journal of Applied PsychologyHuman Resource Management Review, and in several book chapters. Professor Raver has worked with a number of organizations from both the private and public sectors in the U.S. and Canada. She is also regularly invited to speak about building positive organizational cultures, teams, workplace harassment, conflict, and diversity to associations of academics, policy makers, and employees. Her work has been profiled in media outlets including The Globe & Mail, the National Post, and the Chicago Tribune.  Professor Raver teaches courses in human resource management, organizational behaviour, and group processes that span academic programs (Commerce, MBA, MSc, PhD). She is also actively involved in professional service, including serving on the Editorial Board of Negotiation and Conflict Management Journal and acting as an ad-hoc reviewer for numerous top-tier journals.

Matthew Reesor is the Director of the Full-time MBA at Smith School of Business. He has held administrative leadership and faculty positions at Nagoya University of Commerce and Business (NUCB) and Queen’s University.  He was a recipient of the Outstanding Teacher of the Year Award while at NUCB. His research, focusing primarily on communications and language policy, has been published and widely referenced in academic journals. He is the author of a best-selling communications textbook published by Macmillan Japan. 

Douglas Reid is an authority on corporate strategy, and has been widely quoted in the media. As a researcher, he specializes in inter-company alliance dynamics and large alliance evolution. Prior to joining Smith School of Business, he was vice president at Burson-Marsteller, an international consulting firm. He recently concluded six years of service as a director of Candela Energy, and is an active advisor to several companies including Bell Canada, Ontario Securities Commission, Canada Post, Shoppers Drug Mart and Royal and Sun Alliance.

William (Bill) Richard is a former senior government executive (Brigadier General) in National Defence with extensive experience in strategic planning, leadership, information technology, program management, policy, and international affairs. He is an Adjunct Professor at Queen’s University in the School of Policy Studies and a Senior Fellow in the Queen’s Centre for International Relations. Prior to his recent retirement from the Canadian Forces, Mr. Richard was the Commander Canadian Defence Liaison Staff (London, England), responsible to the Chief of Defence Staff and the Canadian High Commissioner for bilateral Defence Relations with the United Kingdom. As a management consultant, he has recently completed projects in strategic planning and change management at Queen’s University, National Defence, and the Ontario Ministry of Health and Long Term Care.

Peter Richardson is a leading expert in corporate turnarounds and an authority on strategic management and the management of innovation. His strategic approach to cost management and margin improvement has been widely adopted by industry. During his years at Smith School of Business, Peter has authored over 75 papers and case studies on strategic management. With Elspeth Murray, he co-authored Fast Forward: Organizational Change in 100 Days. A previous book, Cost Containment: The Ultimate Strategic Advantage, remains one of the few books to be written on cost improvement. He consults widely for many organizations including BHP Billiton, Alcoa, CIBC Mellon, the Supreme Court of Canada, the Auditor General of Canada, and Natural Resources Canada, working closely with senior executives on strategy development and deployment.

A former Canadian diplomat, Mr. Robertson is Vice President and Fellow at the Canadian Global Affairs Institute and hosts its regular Global Exchange podcast. He is an Executive Fellow at the University of Calgary's School of Public Policy and a Distinguished Senior Fellow at the Norman Paterson School of International Affairs at Carleton University. Mr. Robertson sits on the advisory councils of the Johnson Shoyama School of Public Policy, Conference of Defence Associations Institute, North American Research Partnership, and the Sir Winston Churchill Society of Ottawa. He is an Honorary Captain (Royal Canadian Navy) assigned to the Strategic Communications Directorate. He is a member of the Deputy Minister of International Trade's NAFTA Advisory Council and the North American Forum. He writes on foreign affairs for The Globe and Mail and he is a frequent contributor to other media.

Paul Roman has been researching and lecturing in operations management with emphasis on reliability and maintainability and modeling and simulation for over 15 years.  His 20-year military career included duty with 4 Canadian Mechanized Brigade Group in Germany, Officer Commanding 2 (Electronic Warfare) Squadron and he retired as the Director of the Army Experimentation Centre.  He also served in the Tactical Command, Control and Communications System (TCCCS) project management office as both the Integrated Logistics Support Data and Facilities Officer and the project's first fielding officer.  Paul is a professional engineer with two degrees in Engineering Management from the Royal Military College (RMC) and a Ph.D. from Queen's (Mining Engineering) that he received in 1999.  

Upon leaving the military, Paul started a management consulting company with Syncrude Canada Ltd and the Department of National Defence as primary clients.  In this capacity, Paul has applied his skills in business process re-engineering to projects ranging from the development of a combat development process for the Canadian Army to enhancing the relationship between operations and maintenance at Syncrude.  He has been a facilitator at the Army's Campaign Planning sessions helping to convert the Army Strategy into aligned business plans at the directorate level.  He has also helped formulate strategy and policy regarding the application of modeling and simulation as the primary enabling technology necessary to help the Army meet its strategic objectives. 

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Job is a professor in Interaction Design at OCAD University. He brings 25 years of experience as a strategic designer, creative director, facilitator, and educator working in industry and academia. Job is known for creating inspiring learning, workshops, and curricula that empower people with the creative confidence needed to innovate, iterate, and scale disruptive ideas all the way from white board to the market.

Hugh Segal joined the Canadian Senate in 2005, after four decades of public service which included Chief of Staff to the Prime Minister of Canada, Associate Cabinet Secretary (Ontario) for Federal-Provincial Affairs and Policies and Priorities, Legislative Assistant to the Leader of the Opposition (Ottawa), and President of the Independent Institute for Research on Public Policy. Chair of the Special Senate Committee on Anti-Terrorism, he is a former Chair and present member of the Senate Committee on Foreign Affairs. He headed a NATO parliamentary delegation to Washington and is a former Chair (Calgary 2004) of the annual Canada-UK Colloquium.  He was a Senior Fellow at Queen’s School of Policy Studies and was named a Member of the Order of Canada in 2003.

Matthias Spitzmuller is an Associate Professor of Organizational Behaviour at Smith School of Business. His research focuses on team motivation/team leadership, and on helping behaviours/cooperative work behaviours and has been published in journals such as the Academy of Management Journal, American Psychologist, Journal of Applied Psychology, Journal of Management, Journal of Organizational Behavior, and Organizational Behavior and Human Decision Processes.

Matthias has taught classes on Organizational Behaviour and Human Resource Management to undergraduate students, MBA students, and doctoral students. He has also served as a lecturer on leadership in executive education programs at the National University of Singapore and Harvard Business School Publishing. Prior to joining Smith School of Business, Matthias worked as an assistant professor at the National University of Singapore. Matthias completed his Ph.D. in Organizational Behaviour under the guidance of Prof. John R. Hollenbeck at Michigan State University. He also holds an MBA from the University of St. Gallen in Switzerland. Before embarking on his academic career, Matthias worked for Kienbaum Management Consultants as assistant to the CEO and consultant. In his work for Kienbaum, Matthias consulted organizations on Strategic HRM issues and on realigning / reorganizing their HRM.

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Janice Gross Stein is the Belzberg Professor of Conflict Management in the Department of Political Science and the Director of the Munk School for Global Affairs at the University of Toronto. She is a Fellow of the Royal Society of Canada and an Honorary Foreign Member of the American Academy of Arts and Sciences.  She is the co-author, with Eugene Lang, of the prize-winning The Unexpected War: Canada in Kandahar. She was the Massey Lecturer in 2001 and a Trudeau Fellow. She was awarded the Molson Prize by the Canada Council for an outstanding contribution by a social scientist to public debate.  She is a member of the Order of Canada and the Order of Ontario.  Dr. Stein currently serves as Co-Chair of the International Programs Committee on the Board of Care Canada.

Following her career as an athlete, Kara focused on providing mental training and biofeedback to athletes up to the World Cup and Olympic levels, using her expertise to help them improve their self-awareness and sharpen skills such as focus, activation control (e.g., managing performance anxiety), and resilience through setbacks.

Sports in which Kara has consulted include women’s hockey for the National Women’s Team camps, Olympic freestyle wrestling, sprint kayaking, curling, ringette, squash, soccer, equestrian, synchronized swimming, dance, and Olympic lifting.

Kara holds an Honour’s Bachelor of Kinesiology degree in Mind Sciences from the University of Calgary, earning the Faculty Gold Medal at convocation in 2010, and a Master’s degree in Human Kinetics, with a focus on biofeedback in high-performance sport, from the University of Ottawa.

For 12 years prior to becoming an athlete, Kara also studied and performed the classical violin and viola, which is another key source of Kara’s passion for performance psychology. She now combines her academic knowledge with her experience in sports and music to teach people concepts and strategies that are directly relevant to enhancing self-regulation, performance, and resilience.

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Danny Szpiro is an award-winning teacher and expert on financial management, including the areas of management accounting, capital budgeting, post-investment review, and the Balanced Scorecard.  In his research and consulting, he has worked with organizations on the use of post-investment reviews and strategic controls in capital investment systems and on developing the financial analytical skills of managers.

He is Dean of Executive Education at the Jack Welch Management Institute at Strayer University. From 2004 to 2012, he was a faculty member at the Johnson Graduate School of Management at Cornell University, where he held the position of Associate Dean for Executive Education. Prior to that, he was an Associate Professor with Smith School of Business and the John Molson School of Business at Concordia University.

Daniel Tisch is widely known as a leader in the Canadian and global communications community. He is the CEO and principal owner of the Argyle Group, one of Canada's largest communications consulting firms, and previously served as chair of the Global Alliance for Public Relations and Communication Management, the confederation of the world's public relations professional associations.

Daniel began his career in the Canadian government and served in progressively more senior roles, culminating in a post as Senior Policy Advisor and Acting Chief of Staff to the Canadian foreign minister in the 1990s. In more than two decades as a consultant, he has advised a long list of Global 500/Fortune 500 companies as well as both Canadian and international government leaders. Daniel is particularly well-known for expertise in reputation, issues and crisis management, including serving as lead communications advisor to an industry affected by the largest food recall in North American history. His other areas of practice include reputation management strategy, stakeholder engagement, governance and executive leadership communications.

Under Daniel's leadership, Argyle has grown from a small Toronto-based consultancy in 2003 to a team of more than 100 full-time professionals with offices in five major Canadian cities. Argyle was recently named 2020 Canadian Agency of the Year by PRovoke Media, the leading source of news and analysis on the global public relations industry. Other recent honours for Argyle include being named Global Mid-Sized Agency of the Year by the International Association of Business Communicators in 2017 and 2018, and listed on the Globe and Mail's inaugural ranking of Canada's Top Growing Companies in 2019.

Daniel speaks English, French and Spanish, and holds a BA and an MBA (specializing in marketing) from Queen's University. He is the Vice-Chair of the Queen's University Board of Trustees and a frequent guest lecturer at the Smith School of Business.

Garry Watanabe started out his career as a lawyer and spent five years developing his corporate experience in the competitive world of law. During this time Garry came to realize that his passion for coaching and developing others was overtaking his desire to be a lawyer. This passion drove Garry to obtain his Master’s Degree in Sport Psychology and seek out coaching opportunities. Garry spent the next ten years as a national level coach, first directing programs at Carleton University and then heading to Southern California to coach in the most competitive swimming environment in North America. He now focuses on applying the principles of coaching, mental fitness, and challenging conversations to a wider range of performers in his work with Third Factor.

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