Coaching for High Performance

Drive performance. Develop your future.

In this program, individuals learn the concepts and skills of a coaching style of management that gets results, builds commitment, develops the ‘next generation’, and can be integrated into their existing repertoire of leadership skills.

Personal benefits

• Improved relationships with employees
• Strengthened confidence and motivation to lead
• Greater success rate in achieving strategic initiatives

Organizational benefits

• Improved retention of top staff
• Employee engagement at all levels
• A strong succession plan

Day 1

Mindset & Relationships

The experiences that lead to becoming a manager rarely prepare people to be an effective coach. With this in mind, participants lay a foundation for coaching that begins with defining coaching and understanding the mindset of a coach. This developmental bias allows a coach to encourage their people to see what they are capable of, figure out their next step and help them achieve their personal best.

Clarity

Often individuals find themselves in leadership roles on the basis of their functional expertise and problem-solving abilities. Working in small groups, participants break through the “curse of knowledge” and discover how ambiguous instructions and expectations can limit performance when we don’t take the time to ensure clarity.

Questioning

As a coach, it is less about you having the answers and more about you asking good questions. Participants explore the importance of great questions in building awareness and responsibility in their people by examining what makes a question effective and engaging in an exercise to build their own question toolkit.

Listening

To get people talking and understand the issues, challenges, and opportunities, a coach needs to actively listen. Participants explore the skills of listening and build awareness around strengths and challenges, which translates to tremendous clarity on what specifically they need to do in order to move their listening skills up a level.

Feedback

Participants define feedback and explore how to give competent, relevant, feedback to move others to higher performance, and uncover what challenges them in giving feedback. As part of the program’s pre-work, participants write a piece of feedback and during the live session, participants practice delivering their feedback and receive feedback on what they’ve delivered.

Day 2

Competence

Working in small groups, participants explore the inter-relationship between knowledge/skills and self-confidence with a focus on identifying practical solutions for developing people on their teams with varying degrees of knowledge or skill, and varying degrees of self-confidence.

Coaching in Action Using The GROW Model

Participants test-drive the coaching skills they have been learning through a comprehensive peer coaching exercise with a partner, rooted in the GROW coaching framework. They will experience what we mean by developmental bias, personal contact and caring. Participants will walk away with an action plan for something they want to improve on.

Recognition

Participants explore how recognition is instrumental in building relationships, maintaining motivation, and providing clarity on what drives high performance. Participants are challenged to consider how different people need to be recognized in different ways and will be inspired with new ways to give effective recognition in their environment.

Confronting

Participants learn how to effectively prepare themselves and the opening statement of a challenging conversation, building on the skills developed throughout the program. They explore how requiring a change in another individual triggers resistance and they identify different forms that resistance can take and how to move through the resistance to address the change that is required.

In-Person Learning

Learn alongside fellow participants from across the country, discovering best practices that span industries and sectors.

Our in-person programs include classroom learning sessions led by award-winning Smith School of Business professors and industry experts. Practice new skills in breakout sessions, projects and simulations, and apply your learning toward real-world case studies.

Queen’s Health and Safety protocols for in-person programs are evolving and may change by the program date. View the Respiratory Illness Information (COVID-19) (opens in a new tab).

SmithToronto

SmithToronto is located on the 30th floor, 200 Front Street West in the heart of Canada's financial centre and is easily accessible by GO, subway and the PATH system.

Smith School of Business delivers many programs and classes at SmithToronto and it is home to the Master of Finance, Master of Management Analytics, and Master of Management in Artificial Intelligence programs. The site includes classrooms, meeting rooms, staff offices, special events spaces, and a variety of multi-media presentation systems.

As well, it includes three Boardroom Learning Centres with fully interactive videoconference capabilities. These rooms are used to deliver classes for Smith’s Executive and Accelerated MBA programs.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Peggy Baumgartner

Chief Learning Officer
Third Factor

Peggy has dedicated her life to training excellence. Her passion for developing people, proven expertise, vast training experience, and engaging style make her the perfect trainer to deliver programs to demanding, senior-level audiences. With more than 20 years of corporate training experience, Peggy has delivered hundreds of programs to leading corporations across numerous industries and she consistently receives outstanding reviews by inspiring deep commitment in those she coaches.

Garry Watanabe

Consultant
Third Factor

Garry is a lawyer, an instructor at Queen's Smith School of Business, a coach development expert, and holds a Master’s Degree in Sport Psychology. He spent the first five years of his career in the world of corporate law before a passion for coaching led him to switch careers to become a professional swimming coach. He then spent the next eight years directing elite swimming programs, first in Canada and then in Southern California—arguably the most competitive swimming environment in North America. Looking to combine his business experience with his coaching background, he joined Third Factor - a company focused on helping individuals, teams, and organizations harness the power of pressure. Since then, he has worked with high performers in the worlds of business, Olympic sport, healthcare and education, helping them apply the principles of coaching, collaboration and resilience in their most crucial performances.