Emotional Intelligence for Leaders

Personal Benefits

• Increased self-awareness and emotional regulation skills
• Enhanced ability to motivate and inspire others
• Improved empathy and understanding of team members' needs and emotions
• Strengthened communication and relationship-building skills
• Practical tools for navigating and resolving conflicts
• Greater resilience and adaptability in leadership roles
• Authentic leadership development and personal growth
• Creation of a personalized action plan to integrate emotional intelligence into daily practices

Organizational Benefits

• Enhanced leadership capabilities leading to more effective and empathetic management
• Improved team collaboration and communication, resulting in higher productivity
• Increased employee satisfaction and engagement through supportive leadership practices
• Better conflict resolution and stress management, reducing workplace tensions
• Higher levels of motivation and inspiration among teams, driving overall organizational performance
• Development of a positive organizational culture that values emotional intelligence and well-being
• Strengthened relationships and networks within the organization, fostering a cohesive work environment
• Long-term organizational resilience and adaptability in the face of challenges

Program content

This program will cover the following curriculum:

Day 1

• Overview of emotional intelligence: Definition and origins
• Components of emotional intelligence: Self-awareness, self-regulation, motivation, empathy, social skills
• Relevance in modern organizations
• The benefits of emotional intelligence for leaders and organizations
• Techniques for increasing self-awareness and self-regulation
• Strategies for managing emotions

Day 2

• Cultivating motivation
• Understanding intrinsic and extrinsic motivation
• Techniques for developing empathy
• Improving social skills
• Enhancing communication and relationship-building skills
• Applying Emotional Intelligence
• Leading with empathy: Benefits and implementation
• Authentic Leadership: Leading with authenticity and integrity
• Navigating challenging situations: Applying emotional intelligence to handle conflicts and challenges

Both days will include group activities, guided exercises and case studies. 

In-Person Learning

Learn alongside fellow participants from across the country, discovering best practices that span industries and sectors.

Our in-person programs include classroom learning sessions led by award-winning Smith School of Business professors and industry experts. Practice new skills in breakout sessions, projects and simulations, and apply your learning toward real-world case studies.

SmithToronto

SmithToronto is located on the 30th floor, 200 Front Street West in the heart of Canada's financial centre and is easily accessible by GO, subway and the PATH system.

Smith School of Business delivers many programs and classes at SmithToronto and it is home to the Master of Finance, Master of Management Analytics, Master of Management in Artificial Intelligence and Queen's Executive Education programs. The site includes classrooms, meeting rooms, staff offices, special events spaces, and a variety of multi-media presentation systems.

As well, it includes three Boardroom Learning Centres with fully interactive videoconference capabilities. These rooms are used to deliver classes for Smith’s Executive and Accelerated MBA programs.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Lobna Chérif

Royal Military College of Canada

Dr. Lobna Chérif holds the position of Chair in Resilience at the Royal Military College of Canada (RMC) and serves as an Associate Professor in the Department of Military Psychology and Leadership. She is also the founding Director of the Resilience Plus Program. Dr. Chérif earned her Ph.D. in Psychology from Laval University (Québec, Québec) and holds certifications as a Positive Psychology Practitioner and Resiliency Trainer from The Flourishing Center in New York. Additionally, she is a certified Professional and Personal Coach from Concordia University in Montréal and a certified Mindfulness-Based Strengths Practitioner from the VIA Institute on Character.

Dr. Chérif has led numerous international and national workshops and webinars on the science of positive psychology. Her current research focuses on mindfulness, character strengths, resilience, and accomplishment, exploring practical applications to enhance leaders' well-being and performance.

Throughout her academic career, Dr. Chérif has received several prestigious awards, including the Canadian Psychological Association’s Excellence Award for her doctoral thesis. She has also been honoured with commendations such as the Honourable John Matheson Academic Leadership Award at RMC and the Canadian Armed Forces Chief of the Defence Staff Coin (2023).

In addition to her professional work, Dr. Chérif volunteers her time consulting for various community organizations and supporting her daughter's award-winning non-profit organization, Gnome for a Home, which is dedicated to assisting those experiencing homelessness.