The Formula for Great Teams

team in meeting room

Within just 20 minutes of coming together, team members will form expectations that will determine their ultimate success

workplace rudeness


travel frustration
Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does


The practice of mindfulness has a positive impact on transformational leadership – but it’s not a cure-all


As junior lenders, bondholders benefit when big banks monitor loans, but the risk of creditor conflict is eventually priced in


Consumers view businesses as people and their transactions as zero-sum games. No wonder we think they’re are out to get us


boy with telescope
You can learn a lot from distant competitors that your closest rivals overlook


A primer on how we got to this state of affairs, and where it may all lead

Social Impact

What organizations can do to make “economic reconciliation” a reality
Session Leader: 

Career Success

Thanks to technology and more open-ended customer relationships, a career in sales has a whole new look

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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