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Communications

The New Rules of Public Speaking

The New Rules of Public Speaking

Audiences no longer expect polished perfection. They’re craving a different sort of credibility

How to Build a Better Chatbot

How to Build a Better Chatbot

If you do nothing else, focus on building trust through intentional design

The Cost of Uncertainty

The Cost of Uncertainty

Economic policy uncertainty arising from recessions, pandemics, confusing tax policies and, yes, scary election results has real-world consequences

It’s Time to Redefine the Confident Leader

It’s Time to Redefine the Confident Leader

Arrogance is so passé. There are better ways to demonstrate competence and capability at work

What Does It Take to Make Good Decisions?

What Does It Take to Make Good Decisions?

Leaders often struggle with the hard choices before them. A well-defined process can put them on the right path

Playing the Peak Pricing Game with AI and a Nudge

Playing the Peak Pricing Game with AI and a Nudge

An innovative study shows how big business and the environment can benefit by optimizing algorithms and human behaviour

Are Bad Visuals Holding You Back?

Are Bad Visuals Holding You Back?

Pretty presentations, clear charts and functional figures aren’t just matters of esthetic preference. They can impact your work

Nurse Managers Exist Unhappily in a Grey Zone

Nurse Managers Exist Unhappily in a Grey Zone

How do these health-care professionals make sense of their multiple job identities?

How to Approach Your Dream Mentor

How to Approach Your Dream Mentor

What’s really involved in asking someone to help you guide and shape your career? More than you think

The Pain Behind the Silence

The Pain Behind the Silence

How depression and anxiety show up in work performance, and how leaders can respond

Why We Keep Checking Our Email on Holidays

Why We Keep Checking Our Email on Holidays

Despite ample evidence for the benefits of unplugging, most of us have a hard time going out-of-office

How to Thrive as an Introverted Leader

How to Thrive as an Introverted Leader

Extroverts tend to hog the spotlight, but you don’t have to be loud to make an impact

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