Communications

The New Rules of Public Speaking
Audiences no longer expect polished perfection. They’re craving a different sort of credibility

How to Build a Better Chatbot
If you do nothing else, focus on building trust through intentional design
The Cost of Uncertainty
Economic policy uncertainty arising from recessions, pandemics, confusing tax policies and, yes, scary election results has real-world consequences
It’s Time to Redefine the Confident Leader
Arrogance is so passé. There are better ways to demonstrate competence and capability at work
What Does It Take to Make Good Decisions?
Leaders often struggle with the hard choices before them. A well-defined process can put them on the right path
Playing the Peak Pricing Game with AI and a Nudge
An innovative study shows how big business and the environment can benefit by optimizing algorithms and human behaviour
Are Bad Visuals Holding You Back?
Pretty presentations, clear charts and functional figures aren’t just matters of esthetic preference. They can impact your work
Nurse Managers Exist Unhappily in a Grey Zone
How do these health-care professionals make sense of their multiple job identities?
How to Approach Your Dream Mentor
What’s really involved in asking someone to help you guide and shape your career? More than you think
The Pain Behind the Silence
How depression and anxiety show up in work performance, and how leaders can respond
Why We Keep Checking Our Email on Holidays
Despite ample evidence for the benefits of unplugging, most of us have a hard time going out-of-office
How to Thrive as an Introverted Leader
Extroverts tend to hog the spotlight, but you don’t have to be loud to make an impact