Managerial Decision Making - Virtual

Personal benefits

• Avoid common biases to arrive at and implement decisions that are both effective and ethical
• Blend the art and science of decision-making into a practical process
• Increased responsiveness to internal and external customer needs
• Avoid decision-making traps and resolve decision-making bottlenecks

Organizational benefits

• Make effective decisions in uncertain and risky environments
• Ensure that decisions are made at the right level in the organization
• Improved productivity through better teamwork, communication, and coordination
• Better use and allocation of limited resources

Program Content

Throughout this 7-hour remote learning program, you will examine strategic decision making, as well as study managerial and organizational decision processes in the context of breakthrough research from business management, behavioural economics, and cognitive science.

Through briefings, case studies, and exercises—you will explore decision-making challenges, especially in uncertain and changing business environments, and consider a framework for making effective decisions.

• Learn how to analyze uncertain and complex industry and business environments, and discuss the risks of under- and over-analysis
• Study the role of intuition and judgment in strategic decision making, as well as look at inherent biases and traps in such approaches
• Through case study discussion, analyze decision-making situations, and evaluate feasible alternatives and criteria
• Learn how to blend the art and science of decision-making into a practical framework for solving strategic problems
• Consider barriers and bottlenecks that can bog down decision processes, and discuss approaches for improving the efficiency and quality of organizational decision-making

Dynamic Virtual Classroom

Participate in the program from anywhere. Our online learning platform combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.

Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.

Virtual programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Salman Mufti

Management Information Systems
Smith School of Business

Salman is an Associate Professor of Management Information Systems at Smith School of Business.  He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Smith's Executive MBA and Full-time MBA programs and former Executive Director of Queen's Executive Education. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy.  He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.