Relationship+Management
Do Customers Need Your Respect to be Satisfied?
Companies are obsessed with customer satisfaction. But maybe they should measure whether patrons feel valued
When a Rope-a-Dope Strategy Makes Sense
Companies usually retaliate against competitive attacks. But sometimes the best strategy is to hold back.
How Small Players Look Big on a Global Stage
International success is a slow build for small and medium-sized firms. The ability to build alliances is key to thriving over the long haul
You Can’t Scale Healthcare Innovation on a Hope and a Prayer
A smart national approach would focus on boosting public-private partnerships
Is Your Friendly Customer Service Backfiring?
Friendliness without friendship may undermine customer relationships
CIO Brief: Forging Partnerships in the Digital Age
How Humber River Hospital went from digital vision to operational reality
How to Contain the Costs of Aggressive Competition
Want to compete like Apple? Then make sure you have the right technology and a trustworthy alliance network
Lean Marketing vs. Agency Bloat
Ken Wong on new strains in the client-agency marketing relationship
CIO BRIEF: The CIO-CMO Relationship
IT and Marketing are not known to play nice together. At Fairmont-Raffles Hotels and Resorts, they are true business partners that deliver value. Here’s how it works
How to Assemble Alliances for a Lasting Edge
To quicken the pace of your competitive innovations, build an alliance portfolio with these three qualities