Retailing

Why We Are Triggered by Dynamic Pricing

Consumers can’t help but take it personally when “flexible” prices seem unfair

New research on supply chains reveals three vulnerabilities that can breach blockchain’s shield of trust

The province’s unique approach to selling cannabis offers some next steps for regulators across Canada

The key to getting consumers to repair, not replace, broken items may lie in how much they love your brand

Managerial tweaks can reduce lineups, but they can also backfire

Businesses can now add a fee every time customers swipe their credit cards. But at what cost?

By having a similar returns policy for both standard and personalized products, firms can apply a profitable behavioural nudge to customers

Companies are obsessed with customer satisfaction. But maybe they should measure whether patrons feel valued

Some cities try to clean up their act by limiting cars in the core. A new study finds reasons for optimism

Toronto’s Yorkdale Shopping Centre mines a bonanza of visitor information for retail gold

Friendliness without friendship may undermine customer relationships

Brain scans tell the tale: paying with cash packs an emotional punch