Quality
The Quality Hit From Cartels and Monopolies
Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does
Plugging Healthcare Gaps
Truly integrated health IT systems offer better quality of care
Make a List, Check It Twice, and Add a Small Carrot
Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal
Research Brief: Product-Harm Management, Before the Harm
When it comes to quality assurance, management teams with personal stakes in product success do it best