Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

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Shelby brings a unique and impressive background combining her training as a lawyer, with experience launching her own company that was named one of Canada’s Hot 50 by Profit Magazine, and now helping Deloitte’s clients drive significant growth through innovation, technology and data-driven decision-making. 

She leads a globally-recognized team of artificial intelligence strategists, machine learning engineers, data scientists, and risk specialists. 

Thomas Axworthy assumed his current position as the President and CEO of the Walter and Duncan Gordon Foundation in 2009.  In addition to his work with the Gordon Foundation, Tom has been Executive Director of the CRB Foundation in Montreal and the Historica Foundation in Toronto. As well, he is a longstanding board member of the Harmony Foundation, which specializes in environmental education.  He was Senior Policy Advisor and Principal Secretary to Prime Minister Pierre Trudeau.  In 1984, he went to Harvard University as a Fellow of the Institute of Politics at the Kennedy School of Government, and was subsequently appointed visiting Mackenzie King Chair of Canadian Studies.  He is also a former Chair of the Centre for the Study of Democracy, School of Policy Studies and Queen’s University.  In 2002, he was appointed Officer of the Order of Canada in recognition of his achievements in heritage education, civics and citizenship.

Christopher von Baeyer, Senior Consultant with the Ariel Group Inc, is an actor and educator who specializes in the integration of theatre and human development. Over the course of his 20-year career, he has coached thousands of men and women in the art of public speaking, emotional intelligence and interpersonal communication. He has taught at a number of leading business schools including: Harvard, Kellogg, Boston College and Columbia. His corporate clients have included Merrill lynch, Lucent Technologies, Deloitte and Touche, and the Boston Consulting Group.

An authority on social and economic policy issues, Keith Banting is the author of Poverty, Politics and Policy and The Welfare State and Canadian Federalism. He is an editor and co-author of another dozen books dealing with public policy, including most recently Federalism and Health Policy: A Comparative Perspective on Multi-Level Governance.   He currently holds the Queen’s Research Chair in Public Policy.  Professor Banting served as Director of the School of Policy Studies from 1993 to 2003. Prior to that appointment, he served as Associate Dean of Graduate Studies and Research at Queen’s University.  In 1983-85, he was a Research Coordinator for the Royal Commission on the Economic Union and Development Prospects for Canada.  In 1986-92, he was a member of the Social Sciences and Humanities Research Council, and in 1990 was elected vice-president of the Council.  In 2005, Dr. Banting was invested as a member of the Order of Canada.

Julian is the author of The Science of Leadership: Lessons From Research for Organizational Leaders, which was published by Oxford University Press (New York) in January, 2014. His research interests focus on the nature and development of transformational leadership and employee well-being, and he is also the author of well over 200 research articles and book chapters, and the author or editor of several books, including Employment, Stress and Family Functioning (1990, Wiley & Sons); The Union and Its Members: A Psychological Approach (1992, Oxford University Press); Changing Employment Relations: Behavioral and Social Perspectives (1995, American Psychological Association); Young Workers (1999, American Psychological Association); and The Psychology of Workplace Safety (2004, American Psychological Association). He is also co-editor of the Handbook of Workplace Violence (2006, SAGE Publications), and senior editor of both the Handbook of Work Stress (2005), Handbook of Organizational Behaviour (2008), all published by SAGE, The Psychology of Green Organizations (2015) and Work and Sleep: Research Insights for the Workplace (2016), both published by Oxford University Press).

Julian was formerly the editor of the American Psychological Association's Journal of Occupational Health Psychology, served as the chair of the American Psychological Association's Task Force on Workplace Violence in 2001-2, and was the chairperson of the Advisory Council on Occupational Health and Safety to the Ontario Minister of Labour from 1989-1991.

Julian is a Fellow for the Royal Society of Canada, the Society of Industrial and Organizational Psychology, the European Academy of Occupational Health Psychology, the Association for Psychological Science, and the Canadian Psychological Association. Julian was the recipient in 2016 of the Distinguished Contributions to Industrial and Organizational Psychology by the C-SIOP Division of the Canadian Psychological Association.

MacLean's magazine named Julian as one of Queen's University's most popular professors in 1996. Julian received the National Post's "Leaders in Business Education" award in 2001 and Queen's University's Award for Excellence in Graduate Student Supervision in 2008.

Julian received his Ph.D in 1979 from the University of the Witwatersrand, in Johannesburg, South Africa, where he subsequently taught in the Psychology Department. He joined Queen's University in 1984, initially teaching in the Department of Psychology. Julian moved to the School of Business in 1994; and served as the Associate Dean with responsibility for the Ph.D, M.Sc and Research programs in the School of Business from 1997-2011.

Peggy Baumgartner has dedicated her life to teaching and coaching excellence. As Third Factor’s Director of Training, she works extensively with the most senior level of organizations, including CEOs and their executive teams. In addition to her corporate work, Peggy works to prepare Olympic athletes for competition. For the past three Olympic cycles, she has led sessions for the Women’s Hockey team heading into the Games, an experience Hayley Wickenheiser described as “the most stressful part of the entire quadrennial." Finally, Peggy is a key enabler of coaching at Right To Play, a Canadian not-for-profit advancing peace and development goals through play, where she has led the adaptation of the Coaching for High Performance program to meet the needs of 15,000 volunteer coaches, and traveled to Rwanda to lead the roll out.

A native of Kingston and a graduate of the Royal Military College of Canada, Dr. Bill Blake spent six years in a variety of leadership positions in the Canadian Navy prior to entering the University of Western Ontario where he completed an MBA and a Ph.D. in business.

Dr. Blake joined Smith School of Business in 2001. In 2002 he was appointed Associate Dean, MBA Programs, and served in that capacity for 6 years. During that time, the Accelerated MBA and Executive MBA Americas (a Queen's-Cornell partnership) were launched and the Full-time MBA was named #1 in the world outside the U.S.A by BusinessWeek in three successive biannual rankings.

Dr. Blake's research and teaching have focused on characteristics of effective leaders and the relationship between cultural adaptability and international effectiveness. He has been actively involved in consulting and executive development and he has delivered programs in leadership, cross-cultural management and human resource management nationally and internationally.

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Josh Broder is a facilitator, actor, and writer. He has more than 20 years’ experience teaching, coaching, and consulting in the corporate, not-for-profit, and public sectors. Josh has facilitated programs at organizations like Hewlett Packard, Citibank, Pfizer, AOL, and Columbia University’s Institute for Not-for-Profit Management.

Josh has acted extensively. After making his professional debut at the New York Shakespeare Festival, he toured the Soviet Union and performed at theaters across the country. Josh has done much improvisation and has appeared in such films as Silence of the Lambs.

In addition to teaching and performing, Josh adapted and directed Franz Kafka’s Amerika, and was the Artistic Director of “Mad River Radio,” which broadcast on a network of New England radio stations. He co-conceived and directed Spoonbread and Strawberry Wine, Norma Darden’s one-woman autobiographical show, which featured a full-meal prepared on stage for the audience. That show had productions in New York, Philadelphia, Annapolis, Washington, D.C., and Flagstaff. Josh is also an accomplished writer. His work has appeared in the Washington Post and Travel & Leisure magazine. He is currently researching a work of fiction set in the aftermath of Lee’s surrender at Appomattox. Josh lives in Brooklyn, New York, with his wife and their son.

A world in which technology enables businesses to prosper, employees to thrive, and a culture for driving results to flourish is the vision behind Kathryn Brohman’s thought leadership in sustainable execution.

An Associate professor at Smith School of Business, Queen’s University, Kathryn has co-authored several books that focus on how today’s organizations can navigate business practices to drive short-term results without compromising long-term success. Her most recent book entitled SHIFT: A New Mindset for Sustainable Execution presents results from her work with over 750+ organizations that helped translate strategy into action. The book provides a pragmatic approach to identifying salient execution barriers, filling gaps to stabilize an execution backbone, and removing distractions to seamlessly adapt to change.

Since arriving at Queen’s University in 2003, Kathryn has pioneered programs in Strategy Execution and Digital Transformation across MBA and executive programs. She has worked with hundreds of organizations in North America to translate strategy into action. Kathryn has received multiple funding grants from the Social Sciences and Humanities Research Council (SSHRC) as well as the Ontario Research Foundation and published her work in premier journals including MIS Quarterly, Decision Sciences, Harvard Business Review, MIS Quarterly Executive, and Communications of the ACM.



Elizabeth Callahan brings more than 25 years of teaching and acting experience to her work. She has facilitated leadership training workshops for organizations such as General Electric, Capital One Services, Inc., CVS Corporation, American Express, and the Harvard Leadership Institute. As a teacher, she has developed an intensive week-long Shakespeare workshop and is co-creator of the “Art of REAL Communication” program. Elizabeth has also taught theater to inner-city youth and English at the middle- and high-school levels.

As an actress, she has worked on stage, in films, and on television. She has appeared in films such as Good Will Hunting and has appeared regularly on television stations such as WGBH-TV and WBZ-TV in Boston, Mass.

She has studied acting extensively in New York City and Boston, and she holds an MA in Theatre Arts from Catholic University in Washington, DC. Elizabeth is a member of Actors’ Equity, SAG, and AFTRA.

As a Queen’s alumni with over 25 years leading strategy, marketing and sales performance analytics, Michael works with participants in Module 1, Driving Sales Productivity. His management experience spans technology-driven industries in Canada, the United States, Europe and Asia. Michael led Sales Optimization and large-scale value creation projects for Bell Canada and headed Global Marketing for CGI, where he led the transformation of marketing and sales support functions on a global scale. He has an MBA from the Ivey School of Business, Western University, an Honours B.A. in Economics from Queen’s and a Diploma in International Business from the Stockholm School of Economics.

Barry Cross is an expert and thought leader in innovation, execution and operations strategy. He joined Smith School of Business after nearly 20 years in the automotive and manufacturing sectors with Magna, Autosystems and DuPont, where he led many key strategic initiatives, including nearly 30 program launches in North America, Asia, Latin America and Europe.

Barry speaks and consults widely in the areas of Lean, Innovation, Strategy, Projects and Execution, enabling organizations to create sustainable value for their customers.  He is the bestselling author of three books, including Simple: Killing Complexity for a Lean and Agile Organization, and several Most Read articles.

Byron Darden is a consultant with a background in professional theater and an accomplished skating coach. He has conducted leadership development programs for organizations such as Booz Allen Hamilton, Harvard Business School, CVS, Praxair Gases, American Express, AT&T, Staples, Capital One, and the Executive Education program at Columbia University Business School. He has coached and trained professional coaches, athletes, and officials, in addition to having extensive experience delivering leadership seminars and consulting in the public and private sector.  As a member of the Actor’s Equity Association, Byron enjoys a thriving professional career as an actor. 

Boyd Davis has worked as a consultant since 1997 in computational thermochemistry and process development and is president of Kingston Process Metallurgy Inc. (www.kpm.ca). The company, with about 20 employees, focuses on lab scale and pilot chemical process development for the metallurgical industry for all metals and inorganic chemicals; and owns a 12,000 ft2 main laboratory and a 10,000 ft2 pilot plant in Kingston, Ontario.

Aside from his company projects, Boyd volunteers his time at Queen’s University. Boyd maintains an active academic research program, and currently supervises two students.

He has authored over 20 technical papers and has 8 patents and active patent applications. Boyd is active with TMS-AIME, was the president of the Metallurgical Society of CIM in 2014 and was awarded the Past Presidents' Memorial Medal in 2001 for service to CIM. He was also the initiator and co-chair of Extraction 2018, held in August 2018 in Ottawa.

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Dr. Jean de Bettignies is a Distinguished Professor of Business Economics at Smith School of Business at Queen’s University. His research examines applications of contract theory to organizational economics, non-market strategy, entrepreneurship, and industrial organization. His work is published or forthcoming in top-tier academic journals including Journal of Labor EconomicsManagement Science; Journal of Law, Economics and Organization; Journal of Industrial EconomicsJournal of Economics and Management Strategy; and International Journal of Industrial Organization. He is the recipient of the 2014 Research Excellence Award at SSB.

Dr. de Bettignies has taught in a number of different programs since joining Smith in 2007, including Full-Time MBA, EMBA Americas, MSc/PhD, Master of Finance (MFin), Graduate Diploma in Business (GDB), Commerce, and Executive Education programs. He was awarded the Full-Time MBA Teaching Excellence Award in 2016; and the MFin Professor of the Year Award in 2016, 2017 and 2018. 

Dr. de Bettignies received his PhD and his MBA from the Booth School of Business at the University of Chicago in 2001. He also holds a BSc in Economics from the London School of Economics and a MA in Economics from the Université Catholique de Louvain.  Prior to joining Smith, Dr. de Bettignies was Assistant Professor at the Sauder School of Business at the University of British Columbia.

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Julia is a skilled facilitator who has designed and delivered team effectiveness and leadership development programs across multiple industries and time zones for nearly 20 years. A specific area of expertise lies in her ability to create and integrate experiential learning opportunities that help individuals with the skills and motivation needed to make significant strides in their effectiveness and productivity.

A small sampling of the companies that Julia has worked with over the years includes Allstate Canada Group, AT&T Wireless, Aventis Pharmaceuticals, Biogen Idec, Genzyme, GlaxoSmithKline, Gillette, Hard Rock Café, Houghton Mifflin, KPMG, MBTA, Merck, Millennium, Pfizer, Perrier, Raytheon, Roche, Solvay, US Navy, Wyeth & Verizon.

Julia’s passion for performance began in her “younger years” as a dancer and performer who traveled extensively throughout Canada, USA and Europe with a number of organizations.

Prior to launching into the Training & Development world, Julia had a diverse career working Conklin Shows and IBM Canada. She has an MS in Training & Development (with a focus on cross-cultural training) from Lesley University in Cambridge, MA and an undergraduate degree in Psychology from Queen’s University in Canada.

Born and raised in Canada, Julia has also lived on both coasts of the US (Boston and San Diego). She now resides in Cleveland, OH with her husband and son.

Shai Dubey teaches courses in negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship.

He is the academic director for project courses in various MBA programs as well as the MIB program. 

Shai earned his Bachelor's Degree from the University of Toronto and his Law Degree from Queen's University. Shai is also a graduate of the aviation Flight Technology Program at Seneca College. 

After graduating from Seneca College in 1984, he began his working career as a commercial pilot. In 1985 he founded and ran both an executive aircraft charter company and a flight training school based in Toronto. After selling this company, Shai worked as an aviation consultant providing strategic and regulatory advice to Canadian and foreign clients. 

Dr. Gagnon is an expert on capital markets and risk-management. He holds a Ph.D. in Finance from the University of Toronto, a M.Sc. in Finance and a Bachelor's degree in Business Administration from the Université de Sherbrooke. Dr. Gagnon's research is published in leading academic journals including the Journal of Financial Economics and the Journal of Financial and Quantitative Analysis.

Dr. Gagnon is a seasoned practitioner who oversaw the bank's global interest rate derivatives exposures and developed risk-management methodologies and policies during his stint in senior management at the Royal Bank of Canada. He consults for a number of organizations in the finance and the non-finance sectors and is actively involved in executive development both in Canada and abroad. Professor Gagnon has been quoted extensively in the Globe and Mail, National Post and Toronto Star and featured on national television and radio programs including BNN, CBC' The National, CBC' Newsworld, CTV's Canada AM, CBC's Ontario Morning, TVO's The Agenda, TFO, RDI, CBC's National Radio Syndication, and CBC Radio-Canada. His recent editorial in the National Post, "Fees and Leverage", explains the origins of the credit crisis and provides a five-point plan to reform the financial system.

An exceptional workshop facilitator and trainer, Karyn Garossino has considerable experience in coaching for challenging situations. Her resilience, poise and skill under pressure were built from the ground up. Karyn first learned these skills as an athlete then deepened her theoretical understanding of them through academic study in Psychology and Education. Karyn excelled in the intense world of high performance sport as a competitive figure skater. Her career spanned ten years of international competition, including five world championships and culminated as a 1988 Olympian and Canadian champion in 1989. Her experience as a national level coach, executive coach and now trainer, focuses on application – helping others deal with challenges that require skill and poise under pressure while still getting results.

Joel Gluck, MEd, RDT, is a Senior Consultant and Leadership Coach for The Ariel Group. He was the first affiliate selected to lead The Ariel Group’s theater-based workshops in leadership communication, beginning in 1994. Since then, Joel has partnered with The Ariel Group as a trainer, coach, and program designer, serving leading organizations throughout the world, including General Electric, Deloitte & Touche, American Express, Société Générale, and The Federal Reserve. Joel has also provided services for top consulting firms, city and state agencies, not-for-profits and educational institutions including Harvard Business School, MIT, Columbia University Executive Education, and the Kellogg School of Management at Northwestern University. Joel’s work has been truly international, working with schoolteachers in India, ex-prisoners and children in Boston's inner city, mental health professionals in Thailand, and corporate leaders on four continents.

Prior to his work in executive education, Joel was the sole proprietor of a successful software consulting firm. He has directed and performed in professional theater productions throughout North America, with experience ranging from Shakespearean classics to improv comedy. In addition to holding a degree in Literature and Writing from Columbia University, he is a graduate of the two-year intensive acting, directing and play writing program at Trinity Rep Conservatory in Providence, RI, and earned a Master’s Degree in Education from Lesley University, specializing in drama therapy.

Joel lives in the Boston area with his wife, Orapin, and their new daughter, Jasmine.

As President and CEO of APA Solutions, a human capital consulting firm, Joan has made it her mission to bridge the communication gap between leadership and the people they employ by disrupting human capital norms. She has successfully applied the data and research from her three decades in the recruiting space to defy traditional beliefs as it relates to the mindset of the workforce. For the past five years Joan has pursued further education in neuroscience, and through recent advancements in this field, can validate that everyone has access to the development of new ways of thinking. As part of the neuro-leadership team at APA, Joan has utilized her knowledge to unpack how this innovative brain-based methodology helps leaders, teams and organizations benefit from self-awareness.

As a result, companies that are bold enough to use math and science to align their people strategy to their business goals have successfully experienced exponential revenue growth, retention and engagement rates. This science puts the "BEST" in places to work.

Joan received a brain-based certification from the NeuroLeadership Institute and completed the Women's Leadership Development Program at University of Pennsylvania's Wharton School of Business. She is a graduate and former president of the University of Buffalo Center for Entrepreneurial Leadership Alumni Association, and remains an active member of the UB community. She also received a 2015 Woman of Influence award, issued by Buffalo Business First, which honors female entrepreneurs who have grown their business by making outstanding contributions to society.

John C. Havens is Executive Director of The IEEE Global Initiative on Ethics of Autonomous and Intelligent Systems that has two primary outputs – the creation and iteration of a body of work known as Ethically Aligned Design: A Vision for Prioritizing Human Well-being with Autonomous and Intelligent Systems and the recommendation of ideas for Standards Projects focused on prioritizing ethical considerations in A/IS. Currently there are fifteen approved Standards Working Groups in the IEEE P7000™ series.

Previously, John was an EVP of Social Media at PR firm, Porter Novelli and a professional actor for over 15 years. John has written for Mashable and The Guardian and is author of the books, Heartificial Intelligence: Embracing Our Humanity To Maximize Machines and Hacking Happiness: Why Your Personal Data Counts and How Tracking it Can Change the World.

Chantal Hébert is a national affairs columnist with The Toronto Star and a guest columnist for Le Devoir. She is also a regular contributor to the weekly “At Issue” panel on the CBC’s National News. Ms. Hébert served as parliamentary bureau chief for La Presse and Le Devoir in Ottawa, and as a political reporter for Radio-Canada. She is a Fellow of the Asia-Pacific Foundation, the 2005 recipient of APEX’s Public Service Award, and the 2006 recipient of the Hyman Solomon award for excellence in journalism and public policy.

Leilani Henry, MA and licensed Educational Kinesiologist, is a pioneer in bringing innovative whole brain strategies to personal, professional, and organization transformation.

Leilani served as Director of Training and Development with Jones Intercable and was an Organizational Development Specialist with Honeywell and Lockheed Martin. Since 1997, she has been a facilitator/trainer, business coach, and organization designer for companies such as AT&T, CARE USA, HBO, HP, Intuit, Lucent, North Dakota State University, Rockefeller, and the Federal Government. She assists many talented leaders from opera singers to corporate executives to social activists on their success journey.

A demonstrated thought leader in the field of organizational development, Leilani is cited in several national publications and organizations such as the Fetzer Institute and new visions in business. Fast Company identified Leilani as one of their RealTime Models and Mentors. She has been awarded a Fellowship for her work in Dialogue at Regis University.

Leilani is Founder and Director of National Playback Theater. Her ensemble puts a new face on leadership development by using improvisation to build bridges between people with different perspectives and experiences. Her lifetime experience in musical theater and as a professional dancer is integrated into her unique approach to innovation, leadership, and performance.

In 2007, Leilani became a radio show host for the Connections program at KGNU, a nationally regarded community radio station in Boulder/Denver.

She is writing a book and screen play about her father, George W. Gibbs, Jr., the first African American to set foot on the Ross Ice Shelf of Antarctica, with Admiral Byrd’s third expedition to the South Pole.

Carolyn Holland is a senior corporate trainer and executive coach who combines business experience with professional theater training. She spent seven years at Morgan Stanley, where she facilitated meetings of senior managers and developed and delivered a software implementation program. She has facilitated programs for leaders at American Express, Booz Allen Hamilton, General Electric, and Merrill Lynch, and has led workshops at the Executive Education Programs at Harvard, Duke, and Columbia Business Schools. She developed and taught the Introduction to Improvisation Workshop at the Eastern States Theatre Association Festival in Rome, NY, and has been involved in several presentation workshops around the globe.

Carolyn's professional acting training includes schools in Boston and the Neighborhood Playhouse in New York City. Her favorite stage credits include Agnes of God and The Dining Room. She has several years’ experience in comedy improvisation as a longstanding member of the Wingnuts and a regular cast member of The Sunday Night Jam, also in NYC. She has performed improv at private parties, done role plays for educational workshops and has appeared in a number of independent films. She spent a semester in French Studies in Paris and holds a BS in Physics from Tufts University. She currently makes her home in Cambridge, Massachusetts.

Dane Jensen is an expert on strategy and leadership, and a furious cross-pollinator between the podium and boardroom. As Third Factor’s CEO, he advises other CEOs and Senior Leaders in both sport and business.

Prior to joining Third Factor, Dane worked as a management consultant at Monitor Group — a renowned strategy consulting firm that is now part of Deloitte. At Monitor, he moved from Consultant to Associate Partner in the shortest timeframe in firm history.

Dane’s extensive global experience includes work across North America, Asia, and Europe. He has worked in industries from financial services to industrial manufacturing, with small businesses and Fortune 100 companies, and with CEOs and front-line managers. Across all of his experience, he has focused on helping his clients meet one crucial challenge: equipping leaders with the clarity and skills necessary to execute winning strategies.

In addition to his corporate work, Dane works extensively with the Board and Executive Team at the Canadian Paralympic Committee, the Executive Team at Canadian Sport Institute Ontario, and Right To Play – supporting the leadership development of their managers and volunteer coaches.

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Peter Jensen is the author of The Inside Edge, Ignite The Third Factor and Thriving in a 24/7 World, the founder of Third Factor, and a longstanding instructor at Smith School of Business at Queen's University. A dynamic speaker with a Ph.D. in Sport Psychology, Peter has attended 9 Olympic Games as a member of the Canadian team and helped over 70 athletes medal. With the world of Olympic sport as a laboratory, he has developed a deep understanding of what it takes to be a successful leader of high performers. Peter is a renowned innovator—bringing coaching and personal high performance to corporations worldwide. As a teacher, Peter has the power to invigorate audiences through his compelling use of humour, personal experiences and concrete, actionable content.

Jeff is a seasoned business coach and has been with The Ariel Group since 1997. He has led Ariel senior executive programs, coached leaders for major organizations, and taught leadership development at respected business schools. Jeff is also an accomplished actor and singer who has performed around the world and shared the stage and screen with stars like Cher, Sally Field, Glenn Close, Bob Newhart, Faith Hill and Crosby, Stills & Nash. His industry specializations include technology, design, and healthcare.

Sharon works in the field of organizational development, is a leadership and communication coach, and an actor.  Her clients include Harvard Executive Education, Columbia Senior Executive Program, Darden Business School, American Express, Booz Allen Hamilton, BlueCross BlueShield, Deloitte Consulting, Merrill Lynch, and Capital One.  Sharon has performed improvised comedy theater in Boston, New York, and Chicago, in plays at the Boston Center for the Arts, and in film. She has taught and directed throughout Boston including at Newton South’s award-winning theater program and at ImprovBoston Theater. 

Carol Lempert is a communication and leadership specialist and executive coach with over 15 years of experience in the field of Training and Development. Since 2006 she has worked with The Ariel Group with such clients as American Express, Home Depot, HSBC, Booz Allen Hamilton, Harvard Executive Education and Exelon.  From 2000-2006 she worked as Vice President, Learning for e-role play. She taught Acting, Voice and Speech at York University, and has lead seminars in Presentations Skills for the Toronto Board of Trade. In addition, Carol is a professional actress in theatre, television, and commercials. This part of her background gives her an intimate understanding of the importance of performing on the job and working creatively to solve problems and foster innovation. 

Yuri Levin is the Stephen J.R. Smith Chair of Analytics at Smith School of Business. He is the Executive Director of Analytics and AI and the founding Director of the Scotiabank Centre for Customer Analytic. Previously, he was the founding Director of Queen’s Master of Management Analytics program.

In 2016, he was named by Poets and Quants as one of the Top 40 Professors Under 40 Worldwide. He teaches analytical decision making, strategic analytics, and pricing analytics courses in MBA, MMA, and Executive Education programmes. He holds a Ph.D. in Operations Research from Rutgers University in the US where he taught in different MBA programmes for 3 years before joining Queen's in 2002.

Yuri was the 2013 and 2014 recipient of the MBA Professor of the Year Award and the 2014 and 2015 recipient of the Master of Management Analytics Professor of the Year Award. He has developed innovative approaches and published widely in the general area of revenue management and dynamic pricing. He was a co-winner of 2013 INFORMS Revenue Management and Pricing Practice Prize for pricing and promotions analysis at Molson Coors Brewing Company and a co-winner of 2009 INFORMS COIN-OR Cup for applications of COIN-OR technologies in development of novel techniques for cargo capacity management and dynamic pricing. He was also the 2010 recipient of Queen's School of Business Award for Research Achievement and 2003 New Researcher Achievement Award.

Yuri is an Associate Editor of Operations Research. He served as Chair of INFORMS Revenue Management and Pricing section, Associate Editor of Management Science, and was a Guest Editor of the special issue of European Journal of Operational Research on Revenue Management and Dynamic Pricing. Yuri's research has been funded by the Natural Sciences and Engineering Council of Canada. Yuri has consulted widely on consumer behavior modeling and optimization of pricing and developed corporate training programmes in strategic analytics, analytical decision making, and strategic pricing optimization. Clients include: ScotiaBank, TD Bank, Loblaws, LoyaltyOne, Fox News, Rio Tinto, McDonalds, Molson.

Dr. Love is an Adjunct Professor at Queen's University where he taught in both the Department of Mining Engineering and the Department of Geological Sciences and Geological Engineering.

He received his B.Sc. and M.Sc. from the University of Waterloo, and Ph.D. from Queen's University, where he examined the Mount Skukum Epithermal Gold Deposit and its Geological Setting, Yukon, Canada. He completed two industrial post-doctoral fellowships at Queen's: one examining the geology of the giant Antamina Cu-Zn skarn ore deposit, Peru; and the second comparing the geotechnical, geological and ore-grade characteristics of porphyry copper ore deposits.

David's area of expertise is economic geology with emphasis on mineral exploration and the geological and mineralogical aspects of ore deposits. Throughout his 36-year career, he has carried out a wide range of geological consulting activities in the mineral exploration industry in Canada and abroad.

He also consults on geology and soil geochemistry and the application of statistics to it in environmental clean-up operations.

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As Assistant Professor, HEC Montreal, specialized in salesforce effectiveness, Bruno brings academic and industry sales management experience to work with program participants in Module 3, Fostering Successful Sales Culture. Author of several management journal articles, Bruno has a Ph.D., Marketing from Université Grenoble Alpes, an MBA, Management/ Marketing from Université Laval and a B.Sc., Exercise Science from Concordia University.

George is the principal at Geology & Mining Evaluation Consulting. He has a Mining Engineering degree from McGill University in Montreal, a Masters in Mining Engineering from the same university, and a Ph.D. in Mining Engineering from Queen's University in Kingston. He has thirty-five years’ experience in consulting, operations, teaching, and research.

George is an authority on hard-rock underground mining, specializing in vein deposits with complex geometries, and he also has relevant experience in other types of deposits and in open pits. He works primarily in gold and copper but has relevant experience in other precious and base metals, iron ore, lithium, and rare earths.

He worked as an engineer for several mining companies across Canada and Chile in the first twenty years of his career. His last position was that of Superintendent of Engineering at Barrick’s El Indio Mine in Chile, responsible for the design, planning, services, and special projects for three underground mines, and for the development of the closure plan for the site.

George is a registered professional engineer in the provinces of Quebec and Ontario. He is a Qualified Person under the concept of the National Instrument 43-101, and a Qualified Valuator under the concept of CIMVal (mineral properties valuation standards of the Canadian Institute of Mining and Metallurgy).

He was an Adjunct Professor in the Robert M. Buchan Department of Mining at Queen's University. He taught underground mining between 2002 and 2006, and he now offers professional training in design and valuation to financial analysts, engineers, and geologists.

He is a Director, Secretary and Treasurer of the Chilean charitable organisation Fundacion Mineros Contra El Cancer (Foundation of Miners Against Cancer), dedicated to helping families affected by cancer.

George works across South America, North America, and in Africa. He is fluent in French, English and Spanish.

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Hope has a broad range of experience in business, education, and the arts. She started her career as a professional writer, editor, and project manager in the technology industry. Working in both corporate and client-services environments, Hope wrote, edited and proofed content, managed resources and produced final deliverables on both document development and Web application projects. Clients included small, regional start-ups as well as multi-national corporations such as Deloitte and Raytheon.

Prior to joining the Ariel Group, Hope taught literature and writing at an applied arts college. Students knew her as an engaging, approachable, and rigorous teacher with a low tolerance for half-heartedness. In keeping with the Ariel Group’s philosophy, Hope sees the classroom as a laboratory where students—or clients—can try out new ideas and new ways of doing things.

Captivated by theater at an early age, Hope studied theater and performed throughout high school and college. In her early 20s, she ran a non-profit children’s theater organization and taught drama classes in Connecticut and California. She enjoys the serious playfulness of the performing arts and believes that by tapping into our authentic creativity, we can generate innovative solutions and engender lasting, positive change.

Hope holds a B.A. in Literature from Yale, a M.A. in English from the University of Utah, and a M.A.T. in English from Agnes Scott College. She lives with her spouse, two dogs, and three cats in Cincinnati, Ohio.

John Moore is an experienced and award-winning executive educator who is highly regarded in the accounting profession. He has conducted executive development seminars on financial tools for senior managers at Alcan, BMW, DuPont, Canon, Mitel, Shoppers Drug Mart, New Brunswick Power Corporation, Mountain Equipment Co-op, and Canada Post. He also works with members of senior management teams to integrate financial accounting concepts into strategic planning.  He is a 17-time winner of the MBA Teaching Excellence Award from Smith School of Business; a recipient of the Silver Medal from CMA Canada; Fellow of the Society of Management Accountants of Canada; and the author of five accounting textbooks, including a study guide for students preparing for the CA designation.

Salman Mufti is the Associate Dean and Executive Director of Smith School of Business Executive Education.  In addition, Salman is an Associate Professor of Management Information Systems at Smith School of Business.  He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Queen's Executive MBA and of Queen's Full-time MBA. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy.  He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.

Patricia has been an advocate of the arts all her life, whether it be on the stage, in the classroom, the corporation, the community, or the clinical setting. She began her affiliation with the Ariel Group in 1993 and has led leadership development and communication programs for many organizations world-wide including Deloitte, Capital One, General Electric, American Express, Merrill Lynch, Société Generale, Praxair and the Executive Education programs at Harvard, Columbia, Duke and Northwestern Universities. In addition to her work with The Ariel Group, Patricia served as Director of Curriculum for The Saltwater Institute from 2001-2004.

Patricia holds a Master of Arts Degree in Theater and Interpretation from Northwestern University and has trained extensively with the Roy Hart Theatre in France. A frequent presenter at the Women in Management Conference in Maine, she is also adjunct faculty at Maine College of Art. She maintains a consulting practice through Programs in Expressive Learning, working with individuals and groups on voice and presentation preparation and delivery.

Patricia has performed widely in the theatre including an original one-woman show, Emily Dickinson: The Woman, The Poet. She may be heard on the audio book, I Only Say This because I Love You, by Deborah Tannen. Her love of music led her to music therapy training at Berklee College of Music, where she has won awards for her songwriting. Her CD, “Coming Home,” includes her original compositions.

On her own time, Patricia enjoys volunteering at nursing homes, where she sings standards with her band, Aiko and Friends. She is the proud mother of two grown sons: Patrick, a professional violinist and Ashley, a student in medical school.

Elspeth Murray has served as the Associate Dean - MBA and Masters Programs since 2012, and has been a professor of Strategy and Entrepreneurship at Smith School of Business since 1996. She also holds the CIBC Fellowship in Entrepreneurship, and founded Smith's Centre for Business Venturing. Prior to joining Smith, she worked in industry for 7 years for several firms including IBM, and Canadian Tire. As an integral part of her work in the strategy and new venture fields, Dr. Murray specializes in the management of change. In 2002, she co-authored a best-selling book, Fast Forward: Organizational Change in 100 Days, Oxford University Press, with Dr. Peter Richardson. She has recently co-developed (with Dr. David Saunders) the Analytics Climate Assessment Tool (ACAT), which is used to assess organizations technological capacity, skill sets, and analytics culture. Current research is focused on best practices in leading and managing change to create an analytics culture.

Dr. Murray teaches on many MBA and Executive Education programs, and consults widely with a diversity of firms including BMW, Detour Gold, Wawanesa Insurance, Versacold Logistics and the Auditor General for Canada. She serves as a Director for several firms and is an advisor to several start-ups and CEO's. Dr. Murray received an undergraduate degree in computer science and mathematics, and an MBA, both from Queen's University. Her doctorate in Strategy and Management Information Systems was completed at the Richard Ivey School of Business.

Nik Nanos is a Canadian public opinion pollster and an expert on image research and crisis communications management. In 1987 Nanos founded SES Research while he was a student at Queen's University. The company is now known as Nanos Research, a market and public opinion research firm with clients across North America. In the 2006 federal election, Nanos predicted the results to within one tenth of one percentage point for the four major parties - a record in Canadian polling history. His company is the official pollster for CTV News. In 2008, Nanos was appointed an associate professor in the Canadian studies program at the State University of New York at Buffalo. He is a graduate of the Queen’s Executive MBA program.

Erikson Neilans received his doctorate degree in Behavioral Neuroscience from the University at Buffalo, SUNY. He specialized in sensory perception and the impact on decision making. Currently, he is researching and providing his expertise in neuroscience to organizational development of human capital. He is also an expert in both psychophysical and neurophysiological techniques, which have been used to study perception as well as consumer response to various marketing techniques.

Dr. Neilans is published in numerous peer-reviewed scholarly journals including PLoS One and the Journal of Comparative Psychology. At the 2013 Acoustical Society of America in Montreal, Canada he was awarded the Best Student Paper Award for his work and has also been fortunate to receive numerous awards including the UB College of Arts and Sciences Dissertation Fellowship, the UB Psychology Department Bugelski Dissertation Award, the Mark Diamond Research Foundation Award, as well as the UB Graduate School's Excellence in Teaching Award while at the University at Buffalo, SUNY. During his tenure at the University at Buffalo, SUNY, he also organized and lead his fellow graduate students in a business competition in which they were two-year winners for the Panasci Technology Entrepreneurial Competition (2012-2013).

Kate Nugent serves as Director of Product and Training for The Ariel Group. She has conducted leadership development programs for a variety of organizations and is passionate about women’s leadership, virtual presence, and filling the leadership pipeline with high potential leaders who have presence.

John Pliniussen is an authority on innovation, sales management and e-marketing. He has worked or consulted for several Fortune 100 companies, some of Canada’s fastest growing SMEs, many federal and provincial ministries, and numerous agencies and NPOs. His past clients include IBM, London Life, Torstar, Schindler, GM, Constellation Software, and many federal and provincial ministries.

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Elsa Powel is a singer, coach, project coordinator, and research consultant. She integrates her wide variety of experience to create a dynamic, engaging and rigorous approach to leadership development.

Passionate about music, she has been performing and studying opera and cabaret for more than ten years. Her career includes performances in Carmen, Madame Butterfly, and The Gondoliers with Opera Providence. Aware of the power that music has to affect us deeply, Elsa uses singing to provide life review therapy for senior citizens with memory loss and Alzheimer’s disease and teaches therapeutic breath release work. She is an active member of the board of directors of the Boston Association of Cabaret Artists. Throughout her performance career, her purpose has been to stir the hearts and imaginations of her audiences. She now brings this intention into the classroom to coach executives and managers how to connect with their teams and clients.

As a project coordinator for an international engineering firm and as an independent researcher, Elsa’s work has included: coordination of the USTDA-sponsored Post-Disaster Financing conference in Bangkok, Thailand (a workshop designed for the countries hit by the 2004 tsunami), consulting to Tufts New England Medical Center on data analysis for a study on IV drug use patterns, and collaboration with the Indian Medical Association Blood Bank in Kerala, India, to promote and deliver HIV prevention seminars.

Out of her desire to preserve and support the health of the planet, Elsa volunteers for the Pachamama Alliance as a facilitator of a multimedia symposium on the interconnection of environmental sustainability, social justice, and psycho-spiritual fulfillment. Elsa graduated Phi Beta Kappa from Brown University with a BA in Community Health.

Founder of Cerebral Selling and Creator of the Sales Leadership Academy at Salesforce.com, David brings science, empathy and execution together in Module 2, Coaching Sales People. Often referred to as the "Sales Professor", David helps organizations supercharge revenue growth, people development, and culture by combining core principles of science, empathy, and execution. David held several executive leadership positions at leading technology companies including Salesforce. David holds a B.Sc. in Chemistry and Atmospheric Science from York University and a Master’s degree in Chemical Engineering from the University of Toronto.

Melissa is a partner and practice lead for Third Factor. She brings 20+ years of experience in senior strategic roles including leadership coach, strategy and innovation advisor, head of training and development, and COO of Doblin, Deloitte’s global design and innovation practice. She teaches Leading Corporate Innovation in Queen’s Masters of Management Innovation and Entrepreneurship program and delivers interactive workshops, training, keynotes and coaching to corporate, government and non-profit leaders.

Pavel is a Partner & Head of Data Science Consulting Practice for IBM Canada, based out of Toronto. He leads a technology agnostic growing global practice of data strategists, scientists, meta-data & AI model managers, designers, ethicists, hybrid cloud platform architects & software engineers.

He is frequently engaged by Fortune 500 digital transformation executives (both central and federated stakeholders) in financial, natural resources and telecom sectors to co-create data informed enterprise that leverages its information to make higher quality decisions and interventions.

In addition to his role at IBM, Pavel is an affiliated researcher & lecturer at Queen’s Smith School of Business focusing on "Ethically Aligned Digital Transformation” to enable Scaling of Ethical AI, Data Monetization and Self-Regulation related initiatives. Pavel regularly speaks at global conferences, advises venture capital firms and supports digital economic development government agencies.

Kenny Raskin has been a Senior Consultant with The Ariel Group since 1998. He has facilitated over 450 executive training workshops across the globe for such companies as Coca Cola, Merrill Lynch, Deloitte and Touche, General Electric, American Express, HBO, Turner Broadcasting and Capital One. He has also taught leadership programs as part of Executive Education programs at Columbia, Northwestern, Duke, and Harvard Business School.

Kenny has been an accomplished actor and teacher of acting and physical comedy for more than 15 years, serving on the faculties at Boston University, Emerson College, New York University, and Emory University. He is also a much sought after teacher at acting and improvisation retreats around the country.

Kenny's work as an actor has been prolific, having appeared in numerous plays and musicals, eleven films and countless television and radio commercials, corporate and industrial training films, and live shows. He made a name for himself as one of the leading physical comedy performers in the United States, starring as the lead clown, Monsieur Everyman, in Cirque du Soleil’s critically acclaimed production of Nouvelle Experience. He subsequently originated the role of Gaston's comic sidekick, Lefou, in Disney’s musical Beauty and the Beast, a role that he performed for two and a half years.

Kenny holds a degree in American studies from Brandeis University.

Dr. Raver is an Associate Professor and E. Marie Shantz Faculty Fellow in Organizational Behaviour at Smith School of Business, and is also cross-appointed to the Department of Psychology. She is an authority on interpersonal relations and group processes at work, with a specific emphasis upon the ways in which employees support each other and build high-performance environments (e.g., helping, promoting learning) versus engage in counterproductive actions that undermine each other (e.g., harassment, bullying, relationship conflicts).

Professor Raver's scholarship in this area has been internationally recognized through best paper awards from the Academy of Management and from the International Association of Conflict Management (IACM), and her work on these topics has been published in prestigious outlets including the Academy of Management Journal and the Academy of Management Review. A second area of Professor Raver's expertise pertains to workplace diversity and cultural differences, where her current focus is on the integration of diverse or dissimilar employees into work groups and organizations. Her work has also included cross-cultural investigations of conflict processes and societal control systems. Her scholarship in this domain has also earned awards, including the Outstanding Article Award from IACM, and has been published in the Journal of Applied PsychologyHuman Resource Management Review, and in several book chapters. Professor Raver has worked with a number of organizations from both the private and public sectors in the U.S. and Canada. She is also regularly invited to speak about building positive organizational cultures, teams, workplace harassment, conflict, and diversity to associations of academics, policy makers, and employees. Her work has been profiled in media outlets including The Globe & Mail, the National Post, and the Chicago Tribune.  Professor Raver teaches courses in human resource management, organizational behaviour, and group processes that span academic programs (Commerce, MBA, MSc, PhD). She is also actively involved in professional service, including serving on the Editorial Board of Negotiation and Conflict Management Journal and acting as an ad-hoc reviewer for numerous top-tier journals.

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William (Bill) Richard is a former senior government executive (Brigadier General) in National Defence with extensive experience in strategic planning, leadership, information technology, program management, policy, and international affairs. He is an Adjunct Professor at Queen’s University in the School of Policy Studies and a Senior Fellow in the Queen’s Centre for International Relations. Prior to his recent retirement from the Canadian Forces, Mr. Richard was the Commander Canadian Defence Liaison Staff (London, England), responsible to the Chief of Defence Staff and the Canadian High Commissioner for bilateral Defence Relations with the United Kingdom. As a management consultant, he has recently completed projects in strategic planning and change management at Queen’s University, National Defence, and the Ontario Ministry of Health and Long Term Care.

Richard Richards has traveled wide and far in his varied leadership and training roles in the corporate world. Originally from the UK, he has lived and worked in the USA, Germany, Egypt, Kuwait, Saudi Arabia and Hong Kong. While leading teams in Australia, Korea, Israel, China, Mariana Islands, Germany, Chile, Argentina and Mexico, he continued to hone his cross-cultural, leadership, systems implementation, organizational development, instructional design, and facilitation skills. In addition, he has owned two businesses: a fine art gallery specializing in Latin American art and a training consulting practice.

Until recently The Ariel Group’s Vice President of Learning Design, he has reconfigured his relationship with the Ariel Group (and his life in general) to allow him to explore people and leadership development opportunities with alternative populations, including prisoners, formerly incarcerated individuals, their loved ones and at-risk youth.

Richard has a BSc (Hons) from the University of Surrey in the UK and an MA in Applied Learning, from the School for New Learning at DePaul University in Chicago, focusing on “The Use of the Arts in Community Building and Social Change.” This degree began life as “The Use of Theatre to Describe, Understand and Modify People’s Perceptions and Behavior”—a focus that continued to inform his final degree and foreshadowed his relationship with The Ariel Group and subsequent non-profit work.

As a professional actor, Richard has studied improvisation at Second City in Chicago and has worked on stage, in voice-over and in film, and plans to write and perform narrative monologues – something he has done in the past - in his reconfigured life.

Peter Richardson is a leading expert in corporate turnarounds and an authority on strategic management and the management of innovation. His strategic approach to cost management and margin improvement has been widely adopted by industry. During his years at Smith School of Business, Peter has authored over 75 papers and case studies on strategic management. With Elspeth Murray, he co-authored Fast Forward: Organizational Change in 100 Days. A previous book, Cost Containment: The Ultimate Strategic Advantage, remains one of the few books to be written on cost improvement. He consults widely for many organizations including BHP Billiton, Alcoa, CIBC Mellon, the Supreme Court of Canada, the Auditor General of Canada, and Natural Resources Canada, working closely with senior executives on strategy development and deployment.

A former Canadian diplomat, Mr. Robertson is Vice President and Fellow at the Canadian Global Affairs Institute and hosts its regular Global Exchange podcast. He is an Executive Fellow at the University of Calgary's School of Public Policy and a Distinguished Senior Fellow at the Norman Paterson School of International Affairs at Carleton University. Mr. Robertson sits on the advisory councils of the Johnson-Shoyama School of Public Policy, Conference of Defence Associations Institute, North American Research Partnership, and the Sir Winston Churchill Society of Ottawa. He is an Honorary Captain (Royal Canadian Navy) assigned to the Strategic Communications Directorate. He is a member of the Deputy Minister of International Trade's NAFTA Advisory Council and the North American Forum. He writes on foreign affairs for The Globe and Mail and he is a frequent contributor to other media.

Paul Roman has been researching and lecturing in operations management with emphasis on reliability and maintainability and modeling and simulation for over 15 years.  His 20-year military career included duty with 4 Canadian Mechanized Brigade Group in Germany, Officer Commanding 2 (Electronic Warfare) Squadron and he retired as the Director of the Army Experimentation Centre.  He also served in the Tactical Command, Control and Communications System (TCCCS) project management office as both the Integrated Logistics Support Data and Facilities Officer and the project's first fielding officer.  Paul is a professional engineer with two degrees in Engineering Management from the Royal Military College (RMC) and a Ph.D. from Queen's (Mining Engineering) that he received in 1999.  

Upon leaving the military, Paul started a management consulting company with Syncrude Canada Ltd and the Department of National Defence as primary clients.  In this capacity, Paul has applied his skills in business process re-engineering to projects ranging from the development of a combat development process for the Canadian Army to enhancing the relationship between operations and maintenance at Syncrude.  He has been a facilitator at the Army's Campaign Planning sessions helping to convert the Army Strategy into aligned business plans at the directorate level.  He has also helped formulate strategy and policy regarding the application of modeling and simulation as the primary enabling technology necessary to help the Army meet its' strategic objectives. 

Dr. Kate Rowbotham is an assistant professor at Smith School of Business. Dr. Rowbotham received her Bachelor of Arts (Honours) in Political Studies and French and her Master of Science in Management from Queen’s University. She completed her PhD at the Joseph L. Rotman School of Management at the University of Toronto in 2009.

Dr. Rowbotham’s research focuses primarily on the interaction of personal and professional lives. Her dissertation examined the relationship between employee knowledge of a coworker’s deviant behaviours outside the workplace and reactions to the coworker within the workplace. Other research interests include gender issues, modesty, and negotiations. Dr. Rowbotham’s work has been presented at international conferences in North America and Europe.

Dr. Rowbotham has taught human resource management, organizational behaviour, and negotiations at Queen’s University and the University of Toronto, where she won a teaching effectiveness award. Dr. Rowbotham has worked in educational and non-profit industries, and in small business management.

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Job is a professor in Interaction Design at OCAD University. He brings 25 years of experience as a strategic designer, creative director, facilitator, and educator working in industry and academia. Job is known for creating inspiring learning, workshops, and curricula that empower people with the creative confidence needed to innovate, iterate, and scale disruptive ideas all the way from white board to the market.

David Saunders served as Dean of Smith School of Business from 2003 to 2019. Under his strategic leadership the School experienced dramatic growth, including the addition of new and innovative MBA, professional Masters and executive education programs. To keep pace with this growth, he oversaw significant expansions with the Kingston campus and SmithToronto, the school's state of the art facility in downtown Toronto, and the naming of Smith School of Business after a $50 million gift from Stephen J.R. Smith.

In support of Smith's mission to develop outstanding leaders with a global perspective, Dr. Saunders internationalized the School, adding 80 strategic partnerships around the globe. Under his leadership Smith School of Business forged exclusive relationships with IBM to create The Cube, Canada’s first demonstration centre for IBM Watson and Bluemix technologies, and with the Canadian Olympic Committee, to provide business education to Canadian Olympic athletes and national sports federations.

Dr. Saunders (with Dr. Elspeth Murray) has developed the Analytics Climate Assessment Tool (ACAT), which is used to assess organizations technological capacity, skill sets, and analytics culture to compete effectively with business analytics in the era of Big Data. ACAT guides the creation of tailored executive education programs to enhance organizations analytics culture, strategy, and leadership.

In addition to teaching numerous executive education programs, he has consulted to many diverse organizations throughout his career, including Bantrel; Oerlikon Aerospace Hydro-Québec; Teleglobe Canada; Lantic Sugar; Computer Imaging and Graphics; International Aviation Management Training Institute (IAMTI); Institute of Canadian Bankers (ICB); and Royal Victoria Hospital.

Dr. Saunders has a rich background as a researcher, and is co-author of the world's three largest selling negotiation textbooks, among numerous other books and papers. He earned a PhD in social psychology from Western University in Canada.

Hugh Segal joined the Canadian Senate in 2005, after four decades of public service which included Chief of Staff to the Prime Minister of Canada, Associate Cabinet Secretary (Ontario) for Federal-Provincial Affairs and Policies and Priorities, Legislative Assistant to the Leader of the Opposition (Ottawa), and President of the Independent Institute for Research on Public Policy. Chair of the Special Senate Committee on Anti-Terrorism, he is a former Chair and present member of the Senate Committee on Foreign Affairs. He headed a NATO parliamentary delegation to Washington and is a former Chair (Calgary 2004) of the annual Canada-UK Colloquium.  He was a Senior Fellow at Queen’s School of Policy Studies and was named a Member of the Order of Canada in 2003.

SUMMARY

Based in New York City, but originally from Tennessee, Bill has worked in financial services, technology, advertising as well as the performing arts. He had a ‘lightbulb moment' when teaching acting classes at Queens College in New York, seeing his students gain self-assurance and find a voice that they didn’t have when they first walked into the classroom and knew these skills were transferable to business professionals. From there, he led presentation skills workshops for IT staff and executives at Credit Suisse, and then found his way to the Ariel Group.

TRAINING EXPERIENCE

Bill regularly provides customized executive coaching, facilitation and training across a wide spectrum of industries. Some clients include:

  • AMC Networks
  • American Express
  • Deloitte
  • Facebook
  • Metlife
  • Morgan Stanley
  • Rutgers University
  • Shutterstock
  • Time Warner
  • United Nations
BUSINESS EXPERIENCE

For seven years, Bill worked at Credit Suisse in IT as a Project Portfolio Manager, Jr. Controller, and Communications Coach. Bill also worked in Software Sales and Client Services at Kindling Inc. Bill continues to help tech entrepreneurs sharpen their pitching skills at General Assembly, Echoing Green, and the Canadian Tech Accelerator (CTA), all based in NYC.

THEATER EXPERIENCE
  • Created and performed original work while attending the Atlanta College of Art.
  • Wrote & performed theater that was combination of music, video, & character study in San Francisco.
  • Produced solo work in New York.
  • Taught acting as an adjunct professor at Queens College.
EDUCATION AND CREDENTIALS
  • BA in Acting from San Francisco State University
  • MFA from the University of Washington

Matthias Spitzmuller is an Associate Professor of Organizational Behaviour at Smith School of Business. His research focuses on team motivation/team leadership, and on helping behaviors/cooperative work behaviors and has been published in journals such as the Academy of Management Journal, American Psychologist, Journal of Applied Psychology, Journal of Management, Journal of Organizational Behavior, and Organizational Behavior and Human Decision Processes.

Matthias has taught classes on Organizational Behavior and Human Resource Management to undergraduate students, MBA students, and doctoral students. He has also served as a lecturer on leadership in executive education programs at the National University of Singapore and Harvard Business School Publishing. Prior to joining Smith School of Business, Matthias worked as an assistant professor at the National University of Singapore. Matthias completed his Ph.D. in Organizational Behaviour under the guidance of Prof. John R. Hollenbeck at Michigan State University. He also holds an MBA from the University of St. Gallen in Switzerland. Before embarking on his academic career, Matthias worked for Kienbaum Management Consultants as assistant to the CEO and consultant. In his work for Kienbaum, Matthias consulted organizations on Strategic HRM issues and on realigning / reorganizing their HRM.

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Maggie Steig is a performer, educator, and business professional in the field of corporate events. With 20 years’ experience selling creative ideas to corporate clients, Maggie greatly enjoys helping others to present an idea concisely and with impact. She has worked extensively with the international organization YPO, a group of CEOs who hold events for idea and information exchange. Her performing background is grounded in improvisational comedy. She has performed with ImprovBoston and co-founded the beloved Boston troupe Guilty Children in 1983.  As well, she was drama coach for the national television show Zoom in 2004. 

Janice Gross Stein is the Belzberg Professor of Conflict Management in the Department of Political Science and the Director of the Munk School for Global Affairs at the University of Toronto. She is a Fellow of the Royal Society of Canada and an Honorary Foreign Member of the American Academy of Arts and Sciences.  She is the co-author, with Eugene Lang, of the prize-winning The Unexpected War: Canada in Kandahar. She was the Massey Lecturer in 2001 and a Trudeau Fellow. She was awarded the Molson Prize by the Canada Council for an outstanding contribution by a social scientist to public debate.  She is a member of the Order of Canada and the Order of Ontario.  Dr. Stein currently serves as Co-Chair of the International Programs Committee on the Board of Care Canada.

Following her career as an athlete, Kara focused on providing mental training and biofeedback to athletes up to the World Cup and Olympic levels, using her expertise to help them improve their self-awareness and sharpen skills such as focus, activation control (e.g., managing performance anxiety), and resilience through setbacks.

As R&D Lead for Third Factor’s Resilience practice, Kara ensures that our resilience offerings stay on the cutting edge. She is leading the integration of biofeedback into our programs, and works at the intersection of physical and mental resilience to help us give performers in all domains the same advantages as the elite athletes she works with.

Sports in which Kara has consulted include women’s hockey for the National Women’s Team camps, Olympic freestyle wrestling, sprint kayaking, curling, ringette, squash, soccer, equestrian, synchronized swimming, dance, and Olympic lifting.

Kara holds an Honour’s Bachelor of Kinesiology degree in Mind Sciences from the University of Calgary, earning the Faculty Gold Medal at convocation in 2010, and a Master’s degree in Human Kinetics, with a focus on biofeedback in high-performance sport, from the University of Ottawa.

For 12 years prior to becoming an athlete, Kara also studied and performed the classical violin and viola, which is another key source of Kara’s passion for performance psychology. She now combines her academic knowledge with her experience in sports and music to teach people concepts and strategies that are directly relevant to enhancing self-regulation, performance, and resilience.

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Danny Szpiro is an award-winning teacher and expert on financial management, including the areas of management accounting, capital budgeting, post-investment review, and the Balanced Scorecard.  In his research and consulting, he has worked with organizations on the use of post-investment reviews and strategic controls in capital investment systems and on developing the financial analytical skills of managers.

He is Dean of Executive Education at the Jack Welch Management Institute at Strayer University. From 2004 to 2012, he was a faculty member at the Johnson Graduate School of Management at Cornell University, where he held the position of Associate Dean for Executive Education. Prior to that, he was an Associate Professor with Smith School of Business and the John Molson School of Business at Concordia University.

With a unique ability to present technical topics in an easy-to-understand and inspiring way, Steve is a sought-after professor and AI expert at Queen’s University’s Smith School of Business. He leads both introductory and expert-level courses on multiple aspects of AI in undergraduate, graduate and executive education programs. He has been selected by students in the Master of Management Analytics as MMA Professor of the Year for the last three years running.

Holding PhD, MSc, and BSc degrees in Computer Science, Steve’s research focuses on analytics, machine learning, and natural language processing. His work has been published in leading journals including IEEE Transactions on Knowledge and Data Engineering, IEEE Transactions on Software Engineering, Empirical Software Engineering, and others. In recognition of his work in the analytics and AI space, he was awarded a prestigious Scotiabank Scholar research grant.

Beyond teaching and research, Steve has run a big data startup company and conducted industrial operations research at Raytheon, a major U.S. defense contractor and commercial electronics company. He regularly consults with a wide range of organizations on the application of AI for best business outcomes.

Garry Watanabe started out his career as a lawyer and spent five years developing his corporate experience in the competitive world of law. During this time Garry came to realize that his passion for coaching and developing others was overtaking his desire to be a lawyer. This passion drove Garry to obtain his Master’s Degree in Sport Psychology and seek out coaching opportunities. Garry spent the next ten years as a national level coach, first directing programs at Carleton University and then heading to Southern California to coach in the most competitive swimming environment in North America. He now focuses on applying the principles of coaching, mental fitness, and challenging conversations to a wider range of performers in his work with Third Factor.

SUMMARY

Meg is passionate about using the power of the arts to facilitate deeper connections between people and within their work. A classically trained professional actor living in New York City, she has over sixteen years of experience as a performer on stage, screen and in voice-overs and audiobooks. She also has an extensive background in the business world as a project manager, business writer and communications consultant.

TRAINING EXPERIENCE

Meg has worked extensively with a wide range of business segments, including tech, education non-profits and the financial industry. Select clients include:

  • Global Brands Group
  • Work & Co
  • Bank of America
  • BD Corporation
  • Viacom
  • Percolate
  • Le Camp (@ The Grind)
  • Head Start
  • Early Learn
  • Administration For Children’s Services
BUSINESS EXPERIENCE

Communications Consulting, Project Management, & Business Writing for multiple clients, including a nonprofit educational organization serving over 1,000 families in the New York area.

THEATER EXPERIENCE
  • Has appeared in network and cable television series; regional theatre productions; national commercials, voiceovers, and audio books.
  • Has voiced various characters on Seasons 2 - 4 of the critically acclaimed TV comedy Inside Amy Schumer.
  • She is a singer-songwriter and has performed with a number of bands over the years, ranging from punk to folk.
  • Her album of original music, Theory of Gravity, is available on iTunes.
EDUCATION AND CREDENTIALS
  • Master of Fine Arts (MFA) from the University of Washington in Seattle
  • Bachelor of Arts from the University of Massachusetts, Amherst (theatre and psychology)
  • A Guthrie Experience for Young Actors in Training
  • Acting on Impulse Improvisation

David Zucker is a professional actor, author, director, playwright, mime, T'ai Chi teacher, and corporate facilitator. He has delivered leadership programs for the Executive Education departments of Harvard, Duke, Columbia, IMD in Switzerland, and Smith School of Business, as well as at corporations such as Deloitte Consulting, The Royal Bank of Scotland, General Electric, Merrill Lynch, Saudi Aramco, Praxair, CVS, Coca Cola, and American Express.  As a director, he has worked professionally in New York, Washington DC, Boston, San Francisco, and Los Angeles. As well, he is an international performer with over 300 performances a year.  He has taught acting classes for years in the greater Boston area as well as at the Boston Rep Theatre, the Actor's Workshop, and Boston University's Summer Theatre Institute.