Exceptional Service and Support

At Smith School of Business, we understand how busy you are, so we have developed a sophisticated support system for you at each stage – applicant, participant and alumnus. Our experienced team works very hard to ensure that your MBA experience is nothing short of exceptional. We are with you every step of the way.

From First Contact

From your very first contact, an Application Advisor will be there to answer all of your questions, provide preliminary feedback and assist you through every step of the application process. Your Application Advisor will work with you to ensure your application is not only complete, but presents you and your qualifications in the best possible light.

Throughout The Program

While in the program you will work with a personal support team that includes:

  • An Executive Coach who will work with you to help discover and develop your areas of strength.
  • A Career Coach who can provide one-on-one assistance with career development or a job search if required.
  • A Team Coach who will work with you and your team to ensure you are productive and effective.
  • A Lifestyle Coach who, if you wish, will work with you to develop a personal lifestyle, diet and fitness program.
  • Project Advisors who will provide guidance for your major projects.

As well, our dedicated staff works behind the scenes to ensure that your time can be devoted to learning.

  • Case studies, text books and professor's notes are sent directly to you before class. Additionally, class notes are available on the program portal.
  • You will have full access to the Queen's University library, and any books that you request will be sent directly to you.
  • Should you have to miss, or wish to review a class, all videoconferenced classes are recorded and made available on the program portal.
  • Program Managers are available to assist you with any issues that may arise during the program.
  • Faculty members are available outside of class by telephone and email and you will find them very responsive and committed to your academic success.
  • Tutorials can be arranged for participants requiring extra assistance.
Service and Support

Long After Graduation

Our commitment to service continues after graduation. You will be able to stay in close contact with Smith School of Business, your fellow graduates and faculty in a variety of ways:

  • Access to job opportunities and career support through the Smith School of Career Advancement Centre
  • International opportunities for professional development
  • The ability to speak to Smith School of Business faculty regarding issues and opportunities you are facing in your career or business, through a service we call Queen’s By Your Side™
  • Thought-provoking white papers and exclusive webinars from Smith School of Business faculty
  • Queen’s Business Club events in cities across Canada, and in New York, London and Hong Kong that feature relevant guest speakers and provide a great venue for networking
  • Class reunions and special networking events in cities across Canada
  • Free subscription to Smith Magazine