Service+Operations
Why Having Good People Isn’t Enough
Bad customer service doesn’t usually start with employees. It starts with your company’s (poorly planned) processes
Lessons From Year One of the Pandemic
Smart businesses used the last year to innovate and improve. They shouldn’t stop now
When Normal is No Longer An Option
What if you knew the pandemic was coming? What would you have done differently in your business?
Are You Ready to Emerge from the Crisis?
Now’s the time to begin work on your company’s reset strategy, and find opportunity
Executing the Pandemic Pivot
Business success right now depends on companies finding a way to be useful. Then learning from it
Strategizing in Times of Crisis
In the haze of a pandemic, here are five things operational leaders should start to work on