3.5 Instructional Hours

Managing Difficult Conversations from a Distance

Delivering effective feedback while working remotely

About the program

Delivering corrective feedback or confronting team members on performance issues is tough enough face-to-face. Being remote adds an additional layer of complexity, which can lead to avoidance and letting issues fester.

In this highly practical half-day session, we’ll explore the principles of effective feedback and productive confronting, and you'll learn a set of skills that you can use to have challenging conversations remotely in a way that minimizes defensiveness and delivers positive results.

In this program you will learn:

  • How to deliver corrective feedback in work-from-home settings
  • How to maintain openness to change
  • Methods of minimizing your own emotional reactions

You’ll leave with a set of highly practical skills that you can immediately put to use in the current environment, but equally in traditional office settings.

Who should attend

This program is designed for anyone in a management role, including those new to managing within virtual / work-from-home settings, as well as leaders hoping to boost performance within established virtual teams.

You might also be interested in: Leadership, Developing Your Leadership Presence

Personal benefits

This program will help you become better at one of the most challenging parts of a being a leader. You’ll leave with:

  • A stronger mental model of how to approach challenging conversations
  • More confidence in your ability to resolve performance issues remotely
  • Fewer reasons to delay difficult conversations

Organizational benefits

Organizations will benefit from facilitating their leaders' development. They will:

  • See quicker resolution of potentially high stakes situations
  • Have fewer issues that fester and drain productivity and morale
  • Have fewer people under-performing in ways that they are unaware of
  • See organizational flashpoints dealt with in a productive way with greater frequency

The program covers the following curriculum:

  • How to effectively deliver corrective feedback when you’re remote
  • How to avoid the four traps that can trigger defensiveness rather than reflection and openness to change
  • A practical map for confronting issues in a way that is direct but focused on development and preserving the relationship
  • How to deliver an opening statement that will minimize defensiveness and promote open exploration of challenges
  • How to move through the resistance that is part of a challenging conversation – and how resistance can show up differently when remote
  • How to move to resolution and accountability
  • How to prepare yourself to minimize your own emotional reactivity

Session Leaders

Session leaders include knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Dane Jensen is an expert on strategy and leadership, and a furious cross-pollinator between the podium and boardroom. As Third Factor’s CEO, he advises other CEOs and Senior Leaders in both sport and business.

Prior to joining Third Factor, Dane worked as a management consultant at Monitor Group — a renowned strategy consulting firm that is now part of Deloitte. At Monitor, he moved from Consultant to Associate Partner in the shortest timeframe in firm history.

Dane’s extensive global experience includes work across North America, Asia, and Europe. He has worked in industries from financial services to industrial manufacturing, with small businesses and Fortune 100 companies, and with CEOs and front-line managers. Across all of his experience, he has focused on helping his clients meet one crucial challenge: equipping leaders with the clarity and skills necessary to execute winning strategies.

In addition to his corporate work, Dane works extensively with the Board and Executive Team at the Canadian Paralympic Committee, the Executive Team at Canadian Sport Institute Ontario, and Right To Play – supporting the leadership development of their managers and volunteer coaches.

Enroll Now
Katie Parks

Speak to a member of our team.
Call 1.888.393.2338 or
Monday to Friday. 8:30 am - 4:00 pm EST

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Upcoming Sessions

    Remote Learning

  • Apr 8    1:00 PM - 4:30 PM EDT


$650 CAD (plus applicable taxes)
All major credit cards accepted.

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Located in Canada?

Offset part or all of program fees through the Canada Job Grant

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