Eliminate conflict rather than delaying or avoiding challenging conversations
View session datesDelivering corrective feedback or confronting team members on performance issues is tough enough no matter what environment you're in - remote, face-to-face, or hybrid. Emotions can add an additional layer of complexity, which can lead to avoidance and letting issues fester.
In this highly practical half-day program, you will explore the principles of effective feedback and productive confronting, and learn a set of skills that you can use to have challenging conversations in a way that minimizes defensiveness and delivers positive results.
You will leave with a set of highly practical skills that you can immediately put to use in the current environment.
Participate in the program from anywhere. Our virtual classroom combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.
This program is designed for anyone in a management role, including those new to managing, as well as leaders hoping to boost performance within established teams.
Queen’s Executive Education is pleased to offer a limited number of discounted seats in every program to employees of Canadian registered charities. Check your eligibility.
Participants who complete the program earn the Managing Challenging Conversations digital badge credential.
This program will help you become better at one of the most challenging parts of a being a leader. You will leave with:
Organizations will benefit from facilitating their leaders' development. They will:
Participate in the program from anywhere. Our online learning platform combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.
Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.
Virtual programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.
Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.
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