Personal benefits

This program will help you become better at one of the most challenging parts of a being a leader. You’ll leave with:

• A stronger mental model of how to approach challenging conversations
• More confidence in your ability to resolve performance issues remotely
• Fewer reasons to delay difficult conversations

Organizational benefits

Organizations will benefit from facilitating their leaders' development. They will:

• See quicker resolution of potentially high stakes situations
• Have fewer issues that fester and drain productivity and morale
• Have fewer people under-performing in ways that they are unaware of
• See organizational flashpoints dealt with in a productive way with greater frequency

The program covers the following curriculum:

• How to effectively deliver corrective feedback when you’re remote
• How to avoid the four traps that can trigger defensiveness rather than reflection and openness to change
• A practical map for confronting issues in a way that is direct but focused on development and preserving the relationship
• How to deliver an opening statement that will minimize defensiveness and promote open exploration of challenges
• How to move through the resistance that is part of a challenging conversation – and how resistance can show up differently when remote
• How to move to resolution and accountability
• How to prepare yourself to minimize your own emotional reactivity

Session Leaders

Session leaders include knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Dane Jensen
CEO, Third Factor

Dane Jensen is an expert on strategy and leadership, and a furious cross-pollinator between the podium and boardroom. As Third Factor’s CEO, he advises other CEOs and Senior Leaders in both sport and business.

Prior to joining Third Factor, Dane worked as a management consultant at Monitor Group — a renowned strategy consulting firm that is now part of Deloitte. At Monitor, he moved from Consultant to Associate Partner in the shortest timeframe in firm history.

Dane’s extensive global experience includes work across North America, Asia, and Europe. He has worked in industries from financial services to industrial manufacturing, with small businesses and Fortune 100 companies, and with CEOs and front-line managers. Across all of his experience, he has focused on helping his clients meet one crucial challenge: equipping leaders with the clarity and skills necessary to execute winning strategies.

In addition to his corporate work, Dane works extensively with the Board and Executive Team at the Canadian Paralympic Committee, the Executive Team at Canadian Sport Institute Ontario, and Right To Play – supporting the leadership development of their managers and volunteer coaches.

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