Leading Through Turbulent Times
16 Instructional Hours

Leading Through Turbulent Times

Learn how seasoned leaders make it through the valley of chaos

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Leading Through Turbulent Times

About the program

A crisis is a make-or-break moment in the lifetime of your team, business unit or organization, requiring immediate action from leaders at every level. And yet, the majority of those trusted to navigate tumultuous times have developed leadership skills throughout a career defined by far less dire circumstances, and hired based on success within the status quo.

It's no surprise that leaders are often caught unaware and unprepared in the moments where their ability to rally a team or turnaround matters the most.

This crisis leadership program combines hands-on global executive leadership expertise with recent theoretical research from diverse disciplines, delivered via interactive remote learning environment.

In this program you will learn:

  • Practical frameworks and industry best practices that can immediately be applied to crisis situations, including the current COVID-19 pandemic
  • To understand the value of a crisis
  • The six behaviours of effective crisis leaders
  • To leverage the power of a leader's optimism to inspire in despair, while avoiding the "optimism trap"

Who should attend

This program is designed for managers and executives from all industries and functions who may be tasked with responding to crisis events within business units, functional teams, or the larger organization.

Discounts Available For Registered Charities

Queen’s Executive Education is pleased to offer a limited number of discounted seats in every program to employees of Canadian registered charities. Check your eligibility.

CCDI Partnership


Smith School of Business is an Employer Partner of the Canadian Centre for Diversity and Inclusion.

Personal benefits

  • Gain an appreciation for the importance of how a leader’s presence, practice, and passion impact performance in a crisis
  • Improved situational and personality awareness, along with an understanding of how these affect behaviour during a crisis
  • Identify specific areas of improvement by reflecting on past crisis experiences

Organizational benefits

  • Adopt best practices curated from successful crisis leaders
  • Improve crisis leadership competencies at all levels of the organization
  • Limit the damaging effects of crises and leverage opportunities inherent in turbulent times
  • Improved ability to identify, plan for, and avoid crises before they occur

The program covers the following curriculum:

  • The Value of Crisis: A crisis is notorious for its catastrophic impact on three critical aspects of the organization: brand, finances, and stakeholder relationships. However, hidden inside the palpable gloom and desperation are the often-missed gems of crisis. Participants will learn to use the three phases of crisis to drive action, uncovering how (if handled properly) pressure can create gems of significant value for the organization.
  • The Optimism Trap: Generally, humans are innately optimistic. Optimism makes the business world go round. Attendees will learn to differentiate between the type of optimism that powers business success in non-crisis situations and the kind that fuels false hope and, ultimately, mismanagement. Discussions will focus on the interpretations, impairments, and implications of the optimism trap in the context of crisis leadership.
  • Leveraging Pragmatic Optimism: Participants will explore the pragmatic optimism model, based on empirical research for leaders in crises. Participants will discuss definitions, descriptors, and drawbacks of the model and its implications for leadership behaviour during turbulent times.
  • Six Behaviours of Effective Crisis Leaders: Learn the six behaviours of highly productive leaders from across a variety of crisis situations, using a behavioural model founded on experiential research of senior global executives. Participants will reflect on their own reactions and past experiences in comparison with the model.
  • Shining in the Darkest Hour: During a crisis, your organization depends on your leadership. As business becomes more global, automated, and dependent on technology, moments of volatility will become more varied, frequent, and intense. This concluding section stitches together all the components of the program, using relatable real-life scenarios to engage participants and equip them to lead and succeed when the stakes are high and their skills are needed the most.

Dynamic Virtual Classroom

Participate in the program from anywhere. Our online learning platform combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.

Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.

Virtual programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Daniel Monehin heads Resolut Consulting, a global leadership development firm headquartered in Toronto, Canada, with associate consultants located around the world.

Over the course of his nearly 30-year career, Daniel held various leadership roles in diverse businesses including global firms across wide-ranging industries - banking, professional services, manufacturing & distribution, computer hardware and financial technology. As a global executive, he championed hands-on and transformational leadership in Fortune 500 and S&P 100 companies.

In his last role at Mastercard Inc., Daniel led enterprise-wide businesses as Executive Vice President (EVP), overseeing Remittances and Financial Inclusion across over 210 countries and territories. There, he drove the global adoption of digital technology that opened new markets, generated growth and transformed key aspects of economies around the world by addressing multi-million-dollar opportunities. Before that, he established and rapidly grew new businesses across 45+ countries in the Middle East & Africa Region as EVP/Division President and prior to that, he was the Chief Financial Officer of Mastercard Canada.

Daniel received a Master of Business Administration (MBA) degree from Queen's University, Canada, and a Bachelor of Science (Honors) degree in Accounting from the University of Lagos, Nigeria. He is a Fellow of the Chartered Professional Accountants of Canada (FCPA, FCMA), a U.S. Certified Public Accountant (CPA), and a Fellow of the Institute of Chartered Accountants of Nigeria (FCA). He is on track to graduate from a 5-year doctorate degree program this year at the University of Manchester, U.K.

His doctorate study in Crisis Leadership is currently being adapted into a book for organizational decision makers and will be published this year.

Daniel serves on an advisory committee of the International Federation of Accountants (IFAC) in New York. The IFAC is the largest global accounting body, representing approximately 3 million certified accountants in over 130 countries.

Guest Speakers

Daniel Tisch is widely known as a leader in the Canadian and global communications community. He is the CEO and principal owner of the Argyle Group, one of Canada's largest communications consulting firms, and previously served as chair of the Global Alliance for Public Relations and Communication Management, the confederation of the world's public relations professional associations.

Daniel began his career in the Canadian government and served in progressively more senior roles, culminating in a post as Senior Policy Advisor and Acting Chief of Staff to the Canadian foreign minister in the 1990s. In more than two decades as a consultant, he has advised a long list of Global 500/Fortune 500 companies as well as both Canadian and international government leaders. Daniel is particularly well-known for expertise in reputation, issues and crisis management, including serving as lead communications advisor to an industry affected by the largest food recall in North American history. His other areas of practice include reputation management strategy, stakeholder engagement, governance and executive leadership communications.

Under Daniel's leadership, Argyle has grown from a small Toronto-based consultancy in 2003 to a team of more than 100 full-time professionals with offices in five major Canadian cities. Argyle was recently named 2020 Canadian Agency of the Year by PRovoke Media, the leading source of news and analysis on the global public relations industry. Other recent honours for Argyle include being named Global Mid-Sized Agency of the Year by the International Association of Business Communicators in 2017 and 2018, and listed on the Globe and Mail's inaugural ranking of Canada's Top Growing Companies in 2019.

Daniel speaks English, French and Spanish, and holds a BA and an MBA (specializing in marketing) from Queen's University. He is the Vice-Chair of the Queen's University Board of Trustees and a frequent guest lecturer at the Smith School of Business.

In her role as Executive Vice Chairman, Ann Cairns represents Mastercard around the world, focusing on inclusion, diversity and innovation. She plays the important role of senior ambassador and executive leader and sits as part of the company’s global management committee. Prior to her current appointment, Ann was President of International Markets responsible for the management of all Mastercard customer-related activities in over 200 countries.

Ann brings more than 20 years’ experience working in senior management positions across Europe and the U.S. Prior to joining Mastercard in 2011, Ann was head of the Financial Services Group with Alvarez & Marsal, CEO of Transaction Banking at ABN- AMRO and held senior positions at Citigroup.

Ann is currently chair of ICE Clear Europe, owned by the Fortune 500 company Intercontinental Exchange (ICE). She is also global co-chair of the 30% Club, the chair of the Financial Alliance for Women and serves as a member of the UK government’s AI Council and the IBDE advisory board. She has a Pure Mathematics degree and honorary doctorate from Sheffield University and a M.Sc. with research into medical statistics and honorary doctorate from Newcastle University.

Available for Teams & Organizations

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