5-Day Program

Human Resources

Building organizational performance through effective HR management

About the program

This intensive, 5-day Program will help you better understand the critical role that HR must play in successful organizations, and will provide valuable tools and techniques for creating value and driving organizational performance.

Practical and relevant content delivered by exceptional speakers, and a commitment to unrivaled customer service, have made Queen's Human Resources Program Canada's most popular HR management program.

This Program will enable you to:

  • Manage an integrated HR function as a profit centre
  • Design performance management and compensation systems that increase productivity
  • Create and sustain a high-performance culture that embraces positive change
  • Improve your personal leadership and communication skills

Who should attend

HR and line managers who want to improve human resource management in their organization.

This program is designated an approved recertification program by the HRPA.

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Personal Benefits

Enhance your HR management effectiveness; increase your value to your organization

  • Improve your HR strategic planning skills
  • Understand the changing boundaries of responsibility for the HR function
  • Broaden your HR perspective to better understand how HR can enhance organizational capabilities
  • Become a more effective agent of change
  • Learn how to more effectively manage people and teams
  • Gain insights into today's leading HR practices
  • Network with HR professionals from a variety of industries across the country
  • Learn how to lead a healthy and balanced life through the Program's optional Lifestyle Component

Organizational benefits

New HR management ideas and practices will have a profoundly positive impact across the organization

  • Integrate HR considerations into the strategic plan
  • Enhance the competitive capabilities of the organization
  • Align values, policies, practices, and systems to promote high performance
  • Improve the organization's ability to implement change
  • Benchmark against the best practices of leading companies
  • Leverage the people resources in the organization

Program content

The program leverages the educational power of multiple teaching tools, including classroom briefings, case studies, seminars, and group interactions.

The Program includes these four themes:

Building an Integrated HR Strategy

Understanding the strategic planning process and setting a vision for the future

  • Defining the changing boundaries of responsibility for the HR department and increasing the value of HR to the organization
  • Understanding the impact of corporate culture on HR planning and aligning values, policies, practices, and systems to promote high performance
  • Designing systems to sustain performance improvements
  • Creating an ongoing capacity for change

Developing Effective HR Policies and Practices

Developing HR policies and practices that ensure the successful implementation of your strategy

  • Designing performance management systems and managing resistance to change
  • Designing compensation strategies that enhance productivity
  • Incorporating legal and legislative developments that impact HR policies
  • Improving labour/management relations

Managing the HR Function

Managing the HR function as a profit centre, and adding real value to your organization

  • Benchmarking and evaluating the effectiveness of HR in your organization
  • Re-engineering the HR function to meet the demands of today's organization
  • Operating in an outsourced environment
  • Using financial tools such as ROI and payback periods to evaluate expenditures on new HR initiatives

HR Leadership

Managing a highly effective HR function with an expanded role within the organization

  • Enhancing your leadership skills and leveraging the people resources in your organization
  • Becoming a more effective agent of change
  • Developing organizational assessment and diagnostic skills
  • Effectively managing people and teams

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

Tina Dacin is Director of the Centre for Social Impact and a Distinguished Faculty Fellow at Smith School of Business.  She specializes in the areas of business ethics, social innovation, strategic alliances and business networks, specifically focusing on the topics of partner selection and collaboration.  Prior to joining Queen’s, she spent nine years at Texas A&M University, where she was recognized for both research and teaching excellence.  She has consulted with companies in many industries and has served on the editorial boards of several leading academic journals.

Shai Dubey is Director of the Queen’s Full-time MBA program and a member of the School’s faculty, teaching courses in negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship. He is also a corporate commercial lawyer and has practiced law at several major law firms in Toronto. Previously, Shai was the COO, General Counsel and member of the Board of Directors of Quicklaw Inc. He is currently the Vice-Chair of the KROCK community advisory board and Vice-Chair of the Kingston Economic Development Corporation. Shai also sits on several financial committees for organizations that provide funding to entrepreneurial enterprises.

Dr. Matrix teaches courses at Queen's in mass communications, marketing, digital and social media. She is an Associate Editor (social media) of The Journal of Professional Communications. Her work on digital, mobile, and social media communications has been published in popular and scholarly journals. Her social media initiatives and research have been featured in University Affairs Magazine, Macleans Magazine, CBC, CTV, Yahoo!, MSN.ca, Canada.com, The Toronto Star, The Globe and Mail, and Discovery Channel's Daily Planet. She is a regular internet trends analyst for several national broadcast and print media outlets and many regional newspapers and radio broadcasts. Dr. Matrix is a professional blogger who writes about technology and Generation Y for Macmillan Publishers, and she is recognized as one of the top marketing professors on Twitter. In her role as a professional speaker and social media communications strategist, she helps organizations, corporations, small businesses, and entrepreneurs raise their digital I.Q. and adjust to the new modes of engagement in the age of social media.

Christopher Miners is an Assistant Professor of Organizational Behaviour. He received his B.Sc. in Psychology from McGill University, and his Ph.D. in Organizational Behaviour and Human Resource Management from the University of Toronto.

Christopher Miners' research investigates abilities, personality traits, and intra- and interpersonal processes that facilitate job performance and promote well-being. The focus of his first line of research is on emotional intelligence. Christopher's current research examines the relations between emotional intelligence and negotiation performance, moral decision-making, and social influence. A second line of his research investigates the antecedents and the consequences of counternormative behaviour in group contexts. He has published papers on these topics in a variety of journals including the Administrative Science Quarterly, Leadership Quarterly, and Journal of Experimental Social Psychology. His research is funded by the Social Sciences and Humanities Research Council of Canada.

Shawna O'Grady is an authority on strategic human resources management, team-building, and the cross-cultural aspects of international business. She is an experienced team facilitator who is in high demand for her original approach to team-building.  She is also the author of Border Crossings – Doing Business in the U.S., an award-winning book on international business.  She has consulted with many organizations including Microsoft, MDS, Mattel, Shoppers Drug Mart, Enbridge Consumers Gas, Industry Canada, BMW, Novo Nordisk, Oracle, Xerox, Bell Canada, GlaxoSmithKline, Ministry of Finance, Canada Post Corporation, and TD Canada Trust.

Jana Raver is an Associate Professor and E. Marie Shantz Faculty Fellow in Organizational Behaviour at Smith School of Business. She is an award winning researcher whose primary area of expertise focuses on interpersonal relations and group processes at work. A second stream of her research focuses on the integration of diverse or dissimilar employees into work groups and organizations. She has consulted and conducted applied research in several organizations in both the public and private sectors in the U.S. and Canada. Jana’s work has been profiled in national and international media and she is regularly invited to speak to associations of academics, policy makers, and employees.  


Speak to a member of our team.
Call 1.888.393.2338 or Chat live
Monday to Friday. 8:30 am - 4:00 pm EDT

Upcoming Sessions

Queen's Custom Programs are flexible. They are developed and delivered on your timeline at the location of your choice.


Located in Canada?

Offset part or all of program fees through the Canada Job Grant

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