2-Day Program

Strategic Decision Making

The art and science of decision-making

Important Note

This program has been moved to a remote learning format via live, interactive streaming.

About the program

Decision-making is arguably the most critical job of a manager and bad choices can damage careers and the bottom line. This 2-day session explores how to blend the art and science of decision-making into a practical process, enabling you to consider your choices both intuitively and analytically. It will further enable you to understand how your decisions can have ramifications across the entire organization.

This Program will enable you to:

  • Learn how successful managers and business leaders make their decisions and understand prescriptions for positive decision-making practices in the future
  • Discuss and build a framework for both strategic and tactical problem-solving – an asset for any managers faced with making important decisions about their businesses
  • Understand the impact of your decisions across the organization

Who should attend

Senior managers from all functional areas involved in strategic and major tactical decision-making.

You might also be interested in: Leadership, Strategic Analytics, Strategy

Personal benefits

  • Avoid common biases to arrive at and implement decisions that are both effective and ethical
  • Blend the art and science of decision making into a practical process
  • Increased responsiveness to internal and external customer needs
  • Heightened business literacy and financial acumen
  • Deep understanding of the overall business impact of financial decisions

Organizational benefits

  • Make effective decisions in uncertain and risky environments
  • Avoid decision-making traps and resolve decision-making bottlenecks
  • Ensure that decisions are made at the right level in the organization
  • Improved productivity through better teamwork, communication and coordination
  • Alignment around the “big picture” and a deeper level understanding of strategy and tactical initiatives
  • Better decisions for optimal allocation of limited resources
  • Increased responsiveness to internal and external customer needs
  • Heightened business literacy and financial acumen

Day 1 – Decision Making Framework (Salman Mufti)

During Day 1, participants will examine strategic decision making, as well as study managerial and organizational decision processes in the context of breakthrough research from business management, behavioural economics and cognitive science. In this interactive session—with briefings, case studies, exercises—participants will explore decision making challenges, especially in uncertain and changing business situations, and consider a framework for making effective decisions.

On Day 1, participants will:

  • Learn how to analyze uncertain and complex industry and business environments, and discuss the risks of under- and over-analysis.
  • Study the role of intuition and judgment in strategic decision making, as well as look at inherent biases and traps in such approaches.
  • Through case study discussion, analyze decision making situations, and evaluate feasible alternatives and criteria.
  • Learn how to blend the art and science of decision making into a practical framework for solving strategic problems.
  • Consider barriers and bottlenecks that can bog down decision processes, and discuss approaches for improving the efficiency and quality of organizational decision making.

Day 2 – Decision Making Simulation (Paul Roman)

During Day 2, the lessons and frameworks covered during Day 1 will be put to work. Participants will work in small teams to select the best strategy to turnaround a struggling organization. A simulation exercise will enable decision making to continue into the execution of the strategy as teams learn the advantages and challenges of a balanced scorecard approach to define, monitor and track performance while making course corrections over several simulated years.

On Day 2, participants will:

  • Learn how to use the balanced scorecard to define strategy, implement strategy, and measure strategic execution.
  • Understand that a strategy is more likely to be effective if the initiatives chosen and implemented are synergistic with each other and mutually supporting of the strategy.
  • Explore the strengths, weaknesses and potential pitfalls of the balanced scorecard approach.
  • Recognize that financial metrics are often lagging, volatile, and non-controllable measures of performance.
  • Appreciate the importance of interrelated non-financial metrics to provide leading indications of performance to allow for timely corrective action.

Queen’s Executive Education programs rely on faculty from Queen’s University’s Smith School of Business, executive education partner HEC Montreal, as well as domain experts from industry. Our teachers come with deep expertise and are constantly in touch with today’s business world and research to formulate the best-fit education for each program.

Salman Mufti is the Associate Dean and Executive Director of Smith School of Business Executive Education.  In addition, Salman is an Associate Professor of Management Information Systems at Smith School of Business.  He is an award-winning teacher and has extensive domestic and international teaching experience in both degree and non-degree executive education. He is a former Director of Queen's Executive MBA and of Queen's Full-time MBA. He regularly advises senior managers in corporations and the public sector, and is frequently featured in the press on matters relating to managerial decision making and technology strategy.  He has consulted with numerous organizations including Bell Canada, Sun Life Insurance, Canadian National Railway, Accenture, and Business Development Bank of Canada.

Paul Roman has been researching and lecturing in operations management with emphasis on reliability and maintainability and modeling and simulation for over 15 years.  His 20-year military career included duty with 4 Canadian Mechanized Brigade Group in Germany, Officer Commanding 2 (Electronic Warfare) Squadron and he retired as the Director of the Army Experimentation Centre.  He also served in the Tactical Command, Control and Communications System (TCCCS) project management office as both the Integrated Logistics Support Data and Facilities Officer and the project's first fielding officer.  Paul is a professional engineer with two degrees in Engineering Management from the Royal Military College (RMC) and a Ph.D. from Queen's (Mining Engineering) that he received in 1999.  

Upon leaving the military, Paul started a management consulting company with Syncrude Canada Ltd and the Department of National Defence as primary clients.  In this capacity, Paul has applied his skills in business process re-engineering to projects ranging from the development of a combat development process for the Canadian Army to enhancing the relationship between operations and maintenance at Syncrude.  He has been a facilitator at the Army's Campaign Planning sessions helping to convert the Army Strategy into aligned business plans at the directorate level.  He has also helped formulate strategy and policy regarding the application of modeling and simulation as the primary enabling technology necessary to help the Army meet its' strategic objectives. 

Enroll Now
Katie Parks

Speak to a member of our team.
Call 1.888.393.2338 or
Monday to Friday. 8:30 am - 4:00 pm EDT

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Upcoming Sessions

    Toronto, Ontario, Canada

    200 Front Street West, 30th Floor
  • Nov 12 to Nov 13


$3,300 CAD (plus applicable taxes)

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Remote Learning

This program can be delivered via remote Learning
Contact us for details

Located in Canada?

Offset part or all of program fees through the Canada Job Grant

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