Louis O'Brien (MBA)

Louis O’Brien (MBA) has been appointed the Chief Customer Officer for Canada Post Corporation, responsible for the overall customer experience. He also has line responsibility for the retail network of some 6,600 postal outlets across Canada, the Customer Service team and its call centres, and for canadapost.ca – the 8th busiest Canadian web site. “Just to make sure I have something to do in my spare time,” Louis adds, “our CEO has also given me and two of my colleagues the task of finding significant new sources of revenue to help offset the decline in our letter-mail revenues.”