Nilufer Erdebil

Since launching her Ottawa-based knowledge transfer and management consulting firm Spring2 Innovation 12 years ago, Nilufer Erdebil, MBA’03, BSc(Eng)’96, has encouraged governments to embrace design thinking. In Future Proofing by Design: Creating Better Services and Teams in the Public Sector Through Design Thinking, she introduces readers to the key steps of design thinking with the goal of increasing innovation, building resilience and creating efficiencies.