For information on current health and safety requirements, visit the Smith information page.

Working From Home

Here are some easy ways to access campus and Smith services when you are working from home. If you get stuck, contact us.

There are also links to numerous Queen's campus systems at

ITS also has their own web page about working remotely.

Access your voicemail

  • From any phone dial 613-533-6520
  • Enter your telephone extension followed by the # key
  • Enter your voicemail passcode followed by the # key
  • Follow the prompts

Step-by-Step instructions

Access your files


You can access your DropBox files by signing in to the service, available at


You may also have files on the campus Microsoft OneDrive service, available at

Network Files

You can access the files on your network drives from an off-campus location

Accessing Network Files Remotely

Access software

All software is distributed through the software page at, or at

The software will run on any Windows, Mac OS, or Linux computer.

Connect to Zoom

Zoom is our Faculty-recommended solution for web conferencing. Go to: and log in with your Zoom credentials.

All staff, faculty, and students can self-activate their Zoom Licensed (Pro) profile.

Introduction to Zoom

Getting Started with Zoom

to the Zoom App

1) Start the Zoom app

Zoom app icon

2) Select Sign In

Zoom sign-in screen

3) Select Sign In with SSO

Zoom sign-in with SSO

4) Company Domain =

Enter company domain

5) User Name =

Queen's sign in

6) Enter your NetID password

Enter NetID password

7) Select Yes to stay signed in

Check 'yes' to stay signed in

8) Select Launch Zoom if the app does not start automatically

Launch zoom app

9) You are all set to start/join a Zoom Meeting

Zoom app home screen

Use Microsoft Teams

Teams is part of Office365 and a great way to connect with colleagues on campus for live chat, audio/video calls, or shared projects.

Go to: and log in with your campus NetID.

Click the Apps icon on the lower left side to install apps for your Windows, Mac OS, Android, or iOS devices.

Make a VPN connection

Some services on campus require you to use a virtual private network connection, which essentially connects your computer directly to the campus network. This service is run by ITS and instructions can be found at:

Contact us to determine if you require the VPN, or need help installing it.

Connect to the Library

Queen’s University has strived to keep core academic operations open in order to facilitate the institution’s educational mandate. Given the province’s recent directive to close public libraries, most of our post-secondary colleagues are closing their institutional libraries. We have decided to follow suit. Effective 8 pm on March 18, 2020, there will be no physical access to Queen’s libraries.

Online resources continue to be available to support our academic and research mission. The library’s Ask Us service and Subject Librarians remain available to work with members of the Queen’s community remotely. For additional information about how to access library resources and services, visit the Queen’s University Library website.