Exceptional Service and Support

We understand how busy you are, so we have developed a sophisticated support system for you at each stage – applicant, participant, and alumnus. Our experienced team works very hard to ensure that your MBA experience is nothing short of exceptional. We’re here to support you every step of the way.

From The Beginning

From your very first contact, an Application Advisor will be there to answer all of your questions, provide preliminary feedback and assist you through every step of the application process. Your Application Advisor will work with you to ensure that your application is not only complete, but presents you and your qualifications in the best possible light.

Throughout The Program

While in the program, you will work with a personal support team that includes:

  • An Executive Coach who will help you to maximize and leverage your strengths and mitigate your weaknesses
  • A Career Coach who can provide one-on-one assistance with career development or job search
  • A Team Coach who will work with you and your team to ensure you are productive and effective
  • A Lifestyle Coach who, if you wish, will work with you to develop a personal lifestyle, diet and fitness program
  • Project Advisors who will provide guidance for your major projects

Additionally, our dedicated staff work behind the scenes to ensure your time can be devoted to learning.

  • Case studies, textbooks and professor’s notes are always available before class. Additionally, course notes are posted on the program portal.
  • You will have full access to the Queen’s University and Cornell University libraries, and any books that you request will be sent directly to you.
  • All videoconference classes are recorded and streamed from our program portal, should you have to miss a class or wish to review one.
  • Program Managers are available to handle issues that may arise during the program.
  • Faculty members are available outside of class by telephone and e-mail. You will find them very responsive and committed to your academic success.

Fit To Lead™

In today’s hectic world, it is easy to forget that your ability to manage and lead can be greatly influenced by health and wellness. That’s why we created Fit to Lead™, an optional program that covers various topics including:

  • personal reflection and goal setting
  • fitness and healthy eating
  • striving for balance

During the residential sessions you have an opportunity to take part in various team and individual activities, participate in an individual fitness consultation and learn how to live a healthy, balanced life. You will also have access to a personal trainer who will work with you to design a personalized fitness plan.

Throughout the program, Fit to Lead™ will continue to inspire you. Group challenges, newsletters and the lifestyle planner will help keep you involved.

Service and Support

Long After Graduation

Your relationship with Queen’s and Cornell does not end with graduation. It is a lifelong relationship with a strong support system from both schools. As a full-fledged member of the alumni of both Smith School of Business and The Johnson Graduate School of Management, you will be afforded many opportunities to keep in touch.

  • Queen’s Business Club events in major cities across Canada, as well as New York, London, and Hong Kong
  • Johnson Club events throughout the United States
  • Free subscriptions to QSB Magazine and Cornell Enterprise
  • Access to job opportunities and career support through the Smith School of Business Career Centre
  • International opportunities for professional development
  • The ability to speak to Smith School of Business faculty regarding issues and opportunities you are facing in your career or business, through a service we call Queen’s By Your Side™
  • Thought-provoking white papers and exclusive webinars from Smith School of Business faculty
  • Class reunions and special networking events in cities across Canada and the USA