While design thinking has been associated with technology firms and start-ups, it is powerfully attractive to managers and leaders at established organizations such as retailers, banks, or government departments that are not necessarily based on technology yet are in the midst of change.

Management consulting is a tough business, with assorted risk and change management challenges to contend with.

In May 2017, the Centre for Social Impact (CSI) of Smith School of Business brought together a diverse group of social entrepreneurs, philanthropic leaders, economic development experts, researchers, and others

This paper looks at the experience of Humber River Hospital and Reliance HomeComfort in developing digital partnerships to accelerate the pace of change.

Whether it’s the old-school Willy Loman who carried a bag in Death of a Salesman or the present-day account executive trying to harness social media, being a sales professional means adapting to change. These days, change and disruption just keep coming.

There is a wide consensus that Canada's heathcare systems are operating nowhere near acceptable efficiency. The authors of this paper argue that the issue is not one of people but rather process.

While organizations have become fairly adept at the management side of business, many are lacking when it comes to providing leadership and meaning to followers.

This white paper offers the key questions that IT leaders must ask when developing a digital strategy. It provides an overview of the four components of a digitial strategy: digital experience design, digital operating model, digital platform assessment, and a business case and delivery plan.

This white paper looks at how IT departments can become more customer-centric. Themes touched on include the need for flexibility and speed; a focus on the Minimum Viable Product combined with continuous iteration; and strengthening the IT-CMO relationship.

The recently identified concept of gamification is a valuable tool that a business should consider when developing and implementing its marketing strategy.

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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