CIO Brief: The Role of Privacy in Customer Experience

In this discussion paper, Sylvia Kingsmill, National Partner and Digital Privacy Leader at Deloitte, and Kathleen Champagne, AVP Global Privacy Operations and Special Projects at TD Bank, share their views on the role of privacy in the customer experience. It includes thoughts on what the chief privacy officer wants the CIO to know and privacy risks and rewards at TD.

The paper is based on the proceedings of a CIO Brief meeting focusing on how IT is being redefined. It is written by Heather A. Smith, a senior research associate, and James McKeen, emeritus professor, both of Smith School of Business. CIO Brief meetings bring together chief information officers from leading Canadian organizations to exchange best practices around information technology management strategy. Membership is by invitation only. The sessions are co-sponsored by Deloitte and Smith School of Business. For more information on this industry forum, go to:

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

Follow us on: