White Papers

Empathy and prototyping turn raw insights into true innovation
Aspiring consultants need the very people skills that sales mavens possess in spades
Lessons from Fogo Island and beyond
How Humber River Hospital went from digital vision to operational reality
Canada's sales executives search for winning ways to attract savvy customers and manage a new generation of sales pros
Applying process and operations management tools will free up capacity, reduce lead times, and improve outcomes
Leaders who stay loyal to their values are better able to provide meaning to followers than those who just go with the flow
Toronto Pearson Airport undergoes an enterprise-wide IT transformation
Right-speed IT offers the flexibility to respond to customer needs
How points, badges, and leaderboards can revive a dormant customer relationship

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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