Identifying and Overcoming Hidden Bias

Unconscious biases are roadblocks to sound decision making. Here’s what neuroscience tells us about how to de-activate these biases and build more effective leaders and innovators
60 minutes
Tuesday October 2, 2018 12:00 PM EDT

Our unconscious thoughts can get us and our organizations into big trouble. Just ask Starbucks how an incident of racial bias can push a company with a stellar reputation for progressive action into a world of pain.

Cognitive biases are mental shortcuts that can be very useful but also make us vulnerable to faulty assumptions and poor decisions. Social biases that come from a desire for harmony can lead to groupthink. Stability biases can lead to inertia. Confirmation biases trick us into putting too much weight on evidence that supports a favoured belief. As the word speeds up and our ability to make sense of events is taxed, these unconscious shortcuts become ever more problematic.

In this webinar, human development experts Joan Graci and Erikson Neilans of APA Solutions take the mystery out of cognitive biases. They review the latest advances from the intersection of neuroscience and management and show how to apply this cutting-edge research to day-to-day management challenges.

This session will offer:

  • A guide to how common stereotypes and ways of thinking undermine personal and organizational performance;
  • Methods for avoiding common decision-making fallacies;
  • Advice on designing effective anti-bias training sessions;
  • Techniques to apply growth mindset principles to see recurring problems in new ways;
  • Insights into the process of change and how it impacts business growth.

This webinar is developed in cooperation with Queen’s Executive Education as an introduction to its Neuroscience of Leadership program.

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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