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Bad Apples at Work

Dealing With incivility, harassment, and bullying in the workplace
Free Webinar
60 minutes
Wednesday March 27, 2013 12:00 PM EDT

There has been increasing recognition in Canada that interpersonal mistreatment – ranging from incivility to harassment to bullying – is highly problematic for organizations, and consequently, legislation forbidding abusive behaviour at work has appeared in several provinces.

Leaders are now tasked with the goal of creating an organizational climate that prohibits these behaviours, but often approach the problem solely from the perspective of regulatory compliance.

In this session, Professor Raver will encourage a more strategic view on the prevention of employee misbehaviour. She will begin by identifying the nature of these harmful behaviours and the personal and organizational consequences they produce.

Then, drawing from research on the factors that inadvertently permit or encourage abusive behaviour, she will describe ways for leaders to more effectively prevent these harmful employee behaviours at work.

Following the presentation will be time dedicated to Q&A with our speaker, allowing for application of theoretical concepts to real-world situations.

Dr.JanaRaver
Associate Professor & E. Marie Shantz Fellow in Organizational Behaviour

Dr. Raver is an Associate Professor and E. Marie Shantz Faculty Fellow in Organizational Behaviour at Smith School of Business, and is also cross-appointed to the Department of Psychology.  She is an authority on interpersonal relations and group processes at work, with a specific emphasis upon the ways in which employees support each other and build high-performance environments (e.g., helping, promoting learning) versus engage in counterproductive actions that undermine each other (e.g., harassment, bullying, relationship conflicts). Professor Raver's scholarship in this area has been internationally recognized through best paper awards from the Academy of Management and from the International Association of Conflict Management (IACM), and her work on these topics has been published in prestigious outlets including the Academy of Management Journal and the Academy of Management Review. A second area of Professor Raver's expertise pertains to workplace diversity and cultural differences, where her current focus is on the integration of diverse or dissimilar employees into work groups and organizations. Her work has also included cross-cultural investigations of conflict processes and societal control systems. Her scholarship in this domain has also earned awards, including the Outstanding Article Award from IACM, and has been published in the Journal of Applied Psychology, Human Resource Management Review, and in several book chapters. Professor Raver has worked with a number of organizations from both the private and public sectors in the U.S. and Canada. She is also regularly invited to speak about building positive organizational cultures, teams, workplace harassment, conflict, and diversity to associations of academics, policy makers, and employees. Her work has been profiled in media outlets including The Globe & Mail, the National Post, and the Chicago Tribune.  Professor Raver teaches courses in human resource management, organizational behaviour, and group processes that span academic programs (Commerce, MBA, MSc, PhD). She is also actively involved in professional service, including serving on the Editorial Board of Negotiation and Conflict Management Journal and acting as an ad-hoc reviewer for numerous top-tier journals. Professor Raver completed her Ph.D. in Industrial and Organizational Psychology from the University of Maryland.

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Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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