Ever walk a mile in your customers’ shoes? Here’s how to figure out what really makes them loyal and keep coming back for more
In the 1990s, you could count on a financial payoff from a corporate social responsibility program. Today, not so much. What marketers need to know before jumping on the bandwagon
What organizations can do to make “economic reconciliation” a reality
Unconscious biases are roadblocks to sound decision making. Here’s what neuroscience tells us about how to de-activate these biases and build more effective leaders and innovators
Coming out at work can seem like a perilous challenge. Here’s how organizations can support the process
The time for complacency is over. Here’s how to develop coherence, coordination, and a direction for innovative gains
How to move beyond enthusiasm or confusion over artificial intelligence to position your organization for the coming revolution
How internal innovators can make their case and claim precious resources, and how leaders can create the space for them to succeed
The federal government may be undermining the climate for new venture investment
Agility is an outgrowth of simplicity. And simplicity comes from a laser focus on the customer

Smith School of Business

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Kingston, Ontario
Canada K7L 3N6

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