Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does
Truly integrated health IT systems offer better quality of care
Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal
When it comes to quality assurance, management teams with personal stakes in product success do it best
© Queen's University. All Rights Reserved.
Smith School of Business
Goodes Hall, Queen's University
Canada K7L 3N6