traveller frustration
Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does
electronic medical record
Truly integrated health IT systems offer better quality of care
Mechanic
Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal
checking product
When it comes to quality assurance, management teams with personal stakes in product success do it best

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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