If you need to kill complexity, here’s where you should train your guns

Oshawa shows how lean principles can begin to transform local government

There’s plenty of work for the Maytag Man and others like him because some manufacturers are mistaking lean for cheap

Good cost reductions free up resources to innovate and delight customers. Bad ones remove the reasons for customers to stick with you

A deceptively simple technique to break a paradigm

Much of what passes for brainstorming are idea-killing sessions that leave organizations thinking they’re not innovative. The technique of storyboarding can remove the worst of these habits and surface both great ideas and a plan of action.

Smith School of Business
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Kingston, Ontario
Canada K7L 3N6

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