Quality

travel frustration

The Quality Hit From Cartels and Monopolies

Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does

electronic medical record

Plugging Healthcare Gaps

Truly integrated health IT systems offer better quality of care

Mechanic

Make a List, Check It Twice, and Add a Small Carrot

Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal

checking product

Research Brief: Product-Harm Management, Before the Harm

When it comes to quality assurance, management teams with personal stakes in product success do it best

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