Quality

electronic medical record

Truly integrated health IT systems offer better quality of care

Mechanic

Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal

checking product

When it comes to quality assurance, management teams with personal stakes in product success do it best

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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