travel frustration

Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does

electronic medical record

Truly integrated health IT systems offer better quality of care


Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal

checking product

When it comes to quality assurance, management teams with personal stakes in product success do it best

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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