There is a wide consensus that Canada's heathcare systems are operating nowhere near acceptable efficiency. The authors of this paper argue that the issue is not one of people but rather process.

Mechanic
Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal
When it comes to products with a short shelf life, replenishing your inventory by instinct alone makes you easy pickings. Time to build your analytics toolkit
The mantra for 2014: Get the basics right, pay attention to details, and be different in at least one meaningful way

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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