Operations

Applying process and operations management tools will free up capacity, reduce lead times, and improve outcomes
Mechanic

Checklists have proven value but your employees balk at using them. Next time, get their input and sweeten the deal

When it comes to products with a short shelf life, replenishing your inventory by instinct alone makes you easy pickings. Time to build your analytics toolkit

The mantra for 2014: Get the basics right, pay attention to details, and be different in at least one meaningful way

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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