Customer Loyalty

Toronto Pearson Airport undergoes an enterprise-wide IT transformation
Right-speed IT offers the flexibility to respond to customer needs
How points, badges, and leaderboards can revive a dormant customer relationship
How a network of value can challenge traditional linear distribution
In today’s marketing world, brand authenticity involves a brave leap of faith to connect to a social purpose

When businesses use reward programs to improve customer experience and value instead of mindlessly mining for data, customers respond in kind

Paying more than others for the same product or service can have a big impact on how consumers view not only sellers but themselves. How can firms ease the blow?

Using customer data to nurture emotionally loyal customers
60-minutesTuesday, September 17, 2013 - 1:00pm
Session Leader: 

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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