Change Management

Empathy and prototyping turn raw insights into true innovation
home monitoring

Beyond delivering innovative products, firms need to be more involved in delivering successful patient outcomes


A carefully crafted reminder notice, with simple language and a firm deadline, turns corporate lallygaggers into timely taxpayers


Improvisation, supported by robust IT systems, is one way to deal with disruptions that you just can’t plan for


It’s easy for firms to feel overwhelmed by outside forces. They shouldn’t: most challenges brought on by disruption are under the control of organizational leaders


The cultural anchors that prevent a needed sea change in strategy

Don’t rely on logic and reason alone. Emotions, expectations, and the environment can all inspire action

Is a firm’s strategic direction defined merely by its core competency or something deeper?

Oshawa shows how lean principles can begin to transform local government

Toronto Pearson Airport undergoes an enterprise-wide IT transformation

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Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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