Change Management

Right-speed IT offers the flexibility to respond to customer needs

And once we decide who ‘you’ are, we may even survive to sell another day

Al Etmanski

It’s not enough to bring your social enterprise to the mountaintop, says a veteran change maker. You have to work with existing cultural habits and put your ego to the side

Is your organization overwhelmed by unremitting waves of change? Then embrace the flux with systems and attitudes that encourage trial and error

The Telus connection was like an under-developed image, its potential never coming through

Bust through these six barriers that stand between your organization’s strategy and your customer’s experience

During an economic meltdown, trying to reconfigure your way to success may not be such a great idea after all

IT and Marketing are not known to play nice together. At Fairmont-Raffles Hotels and Resorts, they are true business partners that deliver value. Here’s how it works
Engaging the public in the healthcare reform conversation can bolster the political will to act
How Workplace Safety Insurance Board and EMC create a fluid yet structured innovation climate that accelerates the ideation cycle and makes solutions-thinking a priority

Smith School of Business
Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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