This white paper looks at how IT departments can become more customer-centric. Themes touched on include the need for flexibility and speed; a focus on the Minimum Viable Product combined with continuous iteration; and strengthening the IT-CMO relationship.

And once we decide who ‘you’ are, we may even survive to sell another day
Al Etmanski
It’s not enough to bring your social enterprise to the mountaintop, says a veteran change maker. You have to work with existing cultural habits and put your ego to the side

One of the challenges in many organizations is dealing with an ongoing sense of flux. This is the idea that the environment is constantly changing, forcing leaders, managers, and staff to constantly change as well.

The Telus connection was like an under-developed image, its potential never coming through
Bust through these six barriers that stand between your organization’s strategy and your customer’s experience
During an economic meltdown, trying to reconfigure your way to success may not be such a great idea after all

In this paper, the Chief Information Officer of Fairmont-Raffles Hotels Group, Vineet Gupta, and its Chief Marketing Officer, Jeff Senior, discuss the importance of a strong CIO-CMO relationship in developing successful technology applica

This white paper by Don Drummond, Matthews Fellow in Global Public Policy and adjunct professor at the School of Policy Studies at Queen’s University, looks at the impediments to the political will to act boldly on he

This white paper is based on the proceedings of a CIO Brief meeting focusing on the process of idea generation.

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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