Improvisation, supported by robust IT systems, is one way to deal with disruptions that you just can’t plan for
basketball coach

Purposefully deciding not to act when you easily could is an unheralded yet crucial strategic tactic

killing innovation

The practice of buying out the competition just to neutralize potential disruption has implications for both consumers and future innovation

autonomous bus

The arrival of self-driving vehicles and generational changes in consumer behaviour are forcing automakers to chart a new path

Wednesday October 18, 2017 1:00 PM EDT
Agility is an outgrowth of simplicity. And simplicity comes from a laser focus on the customer
Session Leader(s): 
The cultural anchors that prevent a needed sea change in strategy
If you need to kill complexity, here’s where you should train your guns
Don’t rely on logic and reason alone. Emotions, expectations, and the environment can all inspire action
60-minutesThursday August 10, 2017 1:00 PM EDT
Data are delightful but intuition is integral when sorting through options and setting a course. Here’s how to use experience and values to make the best decisions
Session Leader(s): 

There is a wide consensus that Canada's heathcare systems are operating nowhere near acceptable efficiency. The authors of this paper argue that the issue is not one of people but rather process.

Marketing strategy must begin with the question: What is the problem that consumers are trying to solve?
When acquiring a faraway firm in the same industry, companies too often scrimp on the “soft” intel
Want to compete like Apple? Then make sure you have the right technology and a trustworthy alliance network
From the streets of India to rural Ontario, frugal IT innovation ecosystems parlay resource-light technologies into affordable and sustainable offerings

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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