women looking upward
Good decisions usually require both hard facts and a well-grounded hunch. Here’s how to identify and leverage your intuition style
basketball coach

Purposefully deciding not to act when you easily could is an unheralded yet crucial strategic tactic

painting

Improvisation, supported by robust IT systems, is one way to deal with disruptions that you just can’t plan for

autonomous bus

The arrival of self-driving vehicles and generational changes in consumer behaviour are forcing automakers to chart a new path

Ever walk a mile in your customers’ shoes? Here’s how to figure out what really makes them loyal and keep coming back for more
boy with telescope
You can learn a lot from distant competitors that your closest rivals overlook
killing innovation
The practice of buying out the competition just to neutralize potential disruption has implications for both consumers and future innovation
traveller frustration
Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does
medical record
A smart national approach would focus on boosting public-private partnerships
The time for complacency is over. Here’s how to develop coherence, coordination, and a direction for innovative gains
home health monitoring
Beyond delivering innovative products, firms need to be more involved in delivering successful patient outcomes
compass hand
When you have imperfect information, perfection is your enemy
electronic medical record
Truly integrated health IT systems offer better quality of care
wave
It’s easy for firms to feel overwhelmed by outside forces. They shouldn’t: most challenges brought on by disruption are under the control of organizational leaders

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

Follow us on: