woman at work thinking
Good decisions usually require both hard facts and a well-grounded hunch. Here’s how to identify and leverage your intuition style
Knowing your intuition style is the first step to improving your decisions
lab work

When the economy goes sour, firms tend to pull back on their research and development. Here’s why they should fight their instincts and forge ahead

WestJet airplane

An acquisition of Porter or a sell-off to a U.S. carrier may be in the wings

Ever walk a mile in your customers’ shoes? Here’s how to figure out what really makes them loyal and keep coming back for more
autonomous bus
The arrival of self-driving vehicles and generational changes in consumer behaviour are forcing automakers to chart a new path
boy with telescope
You can learn a lot from distant competitors that your closest rivals overlook
killing innovation
The practice of buying out the competition just to neutralize potential disruption has implications for both consumers and future innovation
traveller frustration
Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does
medical record
A smart national approach would focus on boosting public-private partnerships
The time for complacency is over. Here’s how to develop coherence, coordination, and a direction for innovative gains
home health monitoring
Beyond delivering innovative products, firms need to be more involved in delivering successful patient outcomes
basketball coach
Purposefully deciding not to act when you easily could is an unheralded yet crucial strategic tactic
painting
Improvisation, supported by robust IT systems, is one way to deal with disruptions that you just can’t plan for

Smith School of Business

Goodes Hall, Queen's University
Kingston, Ontario
Canada K7L 3N6

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