travel frustration

Does fierce competition lead to better quality products and services? The evidence in the airline industry suggests it does

Consumers view businesses as people and their transactions as zero-sum games. No wonder we think they’re are out to get us

What organizations can do to make “economic reconciliation” a reality
45 minutesFriday, October 12, 2018 - 1:00pm
Session Leader: 
workplace rudeness

Far from harmless, workplace incivility can make female targets question their own parenting skills

Unconscious biases are roadblocks to sound decision making. Here’s what neuroscience tells us about how to deactivate these biases and build more effective leaders and innovators
60 minutesTuesday, October 2, 2018 - 12:00pm
Session Leader: 
bank

As junior lenders, bondholders benefit when big banks monitor loans, but the risk of creditor conflict is eventually priced in

mindfulness

The practice of mindfulness has a positive impact on transformational leadership – but it’s not a cure-all

boy with telescope

You can learn a lot from distant competitors that your closest rivals overlook

team in meeting room

Within just 20 minutes of coming together, team members will form expectations that will determine their ultimate success

segregated movie theatre

Not even the profit motive could counter the segregation of American theatres

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