CIO BRIEF: Innovation Design and Development

As the experience of Interac and TIFF shows, IT innovation requires multiple approaches, well-chosen partners, and a commitment to leverage what you learn from missteps
CIO BRIEF: Innovation Design and Development

This discussion paper is based on the proceedings of a CIO Brief meeting focusing on innovation and information technology. Speakers at this session were Amanda Holden, Vice President, Operations, Security, Technology and Fraud, at Interac; Pat Daley, Partner at Deloitte and leader of the payments practice in Canada; and Noah Cowan, founding artistic director of TIFF Bell Lightbox.

Holden and Daly discussed three ways that IT is delivering innovation at Interac: the "Small Business Workbench" that helps small businesses manage their cash with an iTunes-style interface; the "Canvas" platform for IT-driven innovation; and the "Interac Mobile" enterprise-wide initiative for mobile payments.

Cowan spoke about how TIFF designed, developed, and implemented a science-fiction tribute to Canada’s great filmmaker, David Cronenberg.

The paper is written by Heather A. Smith, a senior research associate, and James McKeen, emeritus professor, both of Smith School of Business.

CIO Brief meetings bring together Chief Information Officers from leading Canadian organizations to exchange best practices around information technology management strategy. Membership is by invitation only.  

The sessions are co-sponsored by Deloitte and Smith School of Business.

Smith School of Business

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Kingston, Ontario
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