Emotional Intelligence for Impact
3 Instructional Hours

Emotional Intelligence for Impact

Leverage EQ to resolve conflicts and improve workplace dynamics

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Emotional Intelligence for Impact

About the program

Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions. Over the course of this half-day program, you will gain a deeper awareness of the influence of emotions on decision-making and relationship management. Additionally, using the TTI Emotional Intelligence assessment, you will identify your unique strengths along with opportunities for growth and development.

In this program you will:

  • Learn the science behind stress along with effective ways of managing stressful situations
  • Discover EQ best practices, allowing you to avoid mistakes when in a state of high emotionality
  • Make use of a cutting-edge tool to measure current levels of emotional intelligence and identify growth opportunities

Who should attend:

This program is designed for senior executives and mid-level managers seeking a competitive edge through better understanding of human emotion.

Discounts Available For Registered Charities

Queen’s Executive Education is pleased to offer a limited number of discounted seats in every program to employees of Canadian registered charities. Check your eligibility.

CCDI Partnership


Smith School of Business is an Employer Partner of the Canadian Centre for Diversity and Inclusion.

Personal Benefits

  • Foster more connected and motivated teams
  • Use effective communication to build strong levels of trust
  • Better understand your own emotions and the factors that trigger stress
  • Establish routines to proactively manage your emotions

Organizational Benefits

  • Increased employee engagement, commitment, and productivity
  • Improved decision-making, driven by facts and logic rather than in-the-moment emotion
  • EQ leads to more optimistic and motivated work environments
  • Streamlined conflict resolution

Program content:

Through a combination of live online instruction, group discussion and personal assessment exercises, you will learn:

  • The neuroscience underlying human emotion
  • The science of stress, along with proven methods to manage stressful situations
  • How high emotionality affects your management abilities, including its impact on decision-making and interpersonal relationships
  • Your current levels of emotional intelligence, identifying strengths and opportunities for growth
  • How to use EQ to foster connected, engaged, and productive teams
Continued Access to Online Materials

Participants will have continued access to online materials for 30 days post-program.

Dynamic Virtual Classroom

Participate in the program from anywhere. Our online learning platform combines live, interactive video instruction with breakout sessions, panel discussions, and expert Q&A.

Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.

Virtual programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.

Session Leaders

Session leaders include senior professors from Smith School of Business and knowledgeable experts from industry. These outstanding teachers are constantly in touch with today's business world through real-world business experience, Board memberships and their own consulting practices.

As President and CEO of APA Solutions, a human capital consulting firm, Joan has made it her mission to bridge the communication gap between leadership and the people they employ by disrupting human capital norms. She has successfully applied the data and research from her three decades in the recruiting space to defy traditional beliefs as it relates to the mindset of the workforce. For the past five years Joan has pursued further education in neuroscience, and through recent advancements in this field, can validate that everyone has access to the development of new ways of thinking. As part of the neuroleadership team at APA, Joan has utilized her knowledge to unpack how this innovative brain-based methodology helps leaders, teams, and organizations benefit from self-awareness.

As a result, companies that are bold enough to use math and science to align their people strategy to their business goals have successfully experienced exponential revenue growth, retention, and engagement rates. This science puts the "BEST" in places to work.

Joan received a brain-based certification from the NeuroLeadership Institute and completed the Women's Leadership Development Program at the University of Pennsylvania's Wharton School of Business. She is a graduate and former president of the University of Buffalo Center for Entrepreneurial Leadership Alumni Association, and remains an active member of the UB community. She also received a 2015 Woman of Influence award, issued by Buffalo Business First, which honors female entrepreneurs who have grown their businesses by making outstanding contributions to society.

Erikson Neilans received his doctorate degree in Behavioral Neuroscience from the University at Buffalo, SUNY. He specialized in sensory perception and the impact on decision-making. Currently, he is researching and providing his expertise in neuroscience to the organizational development of human capital. He is also an expert in both psychophysical and neurophysiological techniques, which have been used to study perception as well as consumer response to various marketing techniques.

Erikson is published in numerous peer-reviewed scholarly journals including PLoS One and the Journal of Comparative Psychology. At the 2013 Acoustical Society of America in Montreal, Canada he was awarded the Best Student Paper Award for his work and has also been fortunate to receive numerous awards including the UB College of Arts and Sciences Dissertation Fellowship, the UB Psychology Department Bugelski Dissertation Award, the Mark Diamond Research Foundation Award, as well as the UB Graduate School's Excellence in Teaching Award while at the University at Buffalo, SUNY. During his tenure at the University at Buffalo, SUNY, he also organized and lead his fellow graduate students in a business competition in which they were two-year winners for the Panasci Technology Entrepreneurial Competition (2012-2013).

Available for Teams & Organizations

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