Adaptive Leadership
14 Instructional Hours

Adaptive Leadership

Improving performance through understanding culture

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Adaptive Leadership

About the program

Diversity drives performance.

According to a recent McKinsey survey of more than 1000 global organizations, the firms with the most multicultural workforces are 36% more likely to be profitable than the bottom quartile of organizations.

While much is said of the potential found in a multitude of perspectives, it takes a new set of leadership skills to effectively translate cultural differences into collective strength.

Why do you think and act the way you do? It extends well beyond your national identity. Education, upbringing, professional and personal experiences all play a role.

This program imparts the skills of adaptive leadership, enabling you to identify and appreciate these nuances in yourself and those around you.

New knowledge will impact every dimension of your role, from forging strong bonds with individuals from any background to conflict resolution, increasing team engagement and sparking innovative collaboration that is simply not possible in the absence of differences.

In this program you will learn to:

  • Develop greater cross-cultural awareness: Learn the unique nuances, beliefs and traditions associated with cultures — and consider their relevance to your organization.
  • Lead and communicate with diverse teams: Discover techniques to effectively communicate with, motivate and inspire members of diverse groups, including teams, stakeholders, customers and partners.
  • Foster respect, growth and success: Learn to navigate disagreements, resolve conflicts and solve problems where cultural considerations are in play. Establish the trust and respect needed for growth and success.

Who should attend

This program is designed for anyone interested in becoming more adaptive in their leadership and engagement style in order to build stronger relationships and grow team performance. The program is particularly well-suited for leaders working with a diverse customer, employee or partner base.

You might also be interested in: Leadership or Interrupting Bias

Personal benefits

  • Gain an appreciation for the perspectives, beliefs and mindsets about culture and its role in personal and organizational success
  • Learn strategies to earn and maintain trust with colleagues, partners and customers
  • Build the confidence needed to overcome cultural barriers at work

Organizational benefits

  • Prepare your organization to capture the opportunity of Canada’s increasingly diverse workforce
  • Increase collaboration, efficiency and productivity while fostering a culture of inclusion and respect
  • Develop cultural intelligence as a competitive advantage both in Canada and abroad


  • Explore culture through the lens of the unique nuances, beliefs and traditions associated with each
  • Discuss the impact of increasing cultural diversity on business performance
  • Learn strategies to effectively communicate across cultures, including considerations for diverse teams, stakeholders and customer groups
  • Learn how to be an effective leader, able to motivate and inspire within a culturally diverse group

Module 2

  • Reflect on new learning and network with fellow participants
  • Learn to navigate difficult topics, including addressing performance issues and disagreements
  • Gain practical strategies to establish and maintain trust within diverse groups
  • Explore and practice strategies to resolve conflict across cultures

Dynamic Remote Learning

Participate in the program from anywhere. Queen’s Executive Education remote learning programs combine live, dynamic video instruction with breakout sessions, panel discussions, and expert Q&A.

Our learning platform is fully encrypted, allowing you to connect securely from home, office or anywhere in between.

Remote programs are designed to fit within your schedule, allowing you to learn new skills and immediately put them to work.

Session Leaders & Speakers


Christina is a Human Resources professional with over 15 years of experience in both in the private and public sectors. As Vice-President of Human Resources for a manufacturing company with clients around the globe, Christina provided strategic advice on how to optimize and grow business in foreign countries. In the public sector, she has helped organizations to capitalize on increasing diversity based on the changing demographics of Canada's workforce and how to adapt all HR processes to support and engage cross-cultural talent.

In addition to the cultural matters, she has worked with executives and leaders across various industries to help them expand their leadership strengths, elicit staff engagement and foster high-performance teams. As part of this work, she's been actively sought after to support troubled groups and individuals who are underperforming or causing problems as the results of interpersonal conflict.

Christina previously taught for the University of Saskatchewan Edwards School of Business, and she now teaches cross-cultural management for Queen's University Faculty of Law, as well as the Queen's Executive Education.

Christina has an undergraduate degree in commerce, and two graduate degrees in international business focused on leadership and organizational strategy. For her Master's thesis, Christina conducted primary research into what types of organizational efforts would make a difference in engaging employees from various cultures in higher degrees of organizational commitment. This research was focused on healthcare, where Christina has spent the majority of her career.

Shai Dubey teaches courses in negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship.

Shai earned his Bachelor's Degree from the University of Toronto and his Law Degree from Queen's University. Shai is also a graduate of the aviation Flight Technology Program at Seneca College. 

After graduating from Seneca College in 1984, he began his working career as a commercial pilot. In 1985 he founded and ran both an executive aircraft charter company and a flight training school based in Toronto. After selling this company, Shai worked as an aviation consultant providing strategic and regulatory advice to Canadian and foreign clients. He practiced law on Bay Street and then ran a global company prior to joining Queen’s.

Upcoming Sessions

Session Date Jun 21 to 22, 2021  - Module 1 Jun 28 to 29, 2021  - Module 2 View session details
Location Remote Learning
Program Fees $1,775 CAD (plus applicable taxes)

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